Phone System
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Phone System

We currently have main auto receptionists and IVR routing our calls. We would like to live answer calls? Live answer meaning go to a intake coordinator to answer phone calls. Does anyone know how to set this up? Thank you.

Resolved! Auto Receptionists Sub IVR

Hello Everyone In Zoom Auto Receptionists it's is possible to have sub ivr Example if the user press 1 (Registration)under Registration we want to have 2 optionNew Registration (1)Exisiting /Follow up registration (2)Go back to main Menu (3) Is this ...

Greeting to queue members or whisper message?

I was wondering if I can add a greeting or what we call internally a “whisper message” on call queues for our internal intake team to hear before a caller connects to them? I see I can add a greeting prompt for the caller to hear but we are looking f...

Direct calling on extension not working

Hi, I have a user who's direct calling on his extension is not working. From what I Can find all other users' are working fine. It's only his. I compared his profile to another user's and cannot find any differences at all. for example let say his co...