Topics with Label: Subscriptions

Upgrade to Pro > checkout not possible

Hi,I would like to upgrade my basic account to pro. I made the corresponding selections, after entering my billing address I cannot process further. Reason is that the form requires me to provide a tax number. However, I am a private person - no busi...

Zoom Subscription Nightmare: $10K Monthly Charge for a Year with No Refund in Sight!

Hello everyone,I'm reaching out to share a frustrating experience with Zoom in the hope that someone might have advice or that Zoom will finally take notice.Several months ago, we mistakenly purchased an annual Zoom webinar license for 10,000 partici...

email domain association decommisioning

I was the administrator of our Zoom subscription and I found out that our subscription was not continued by management. I was not informed and now I get helpdesk calls from users who want to participate with other companies zoom meetings and they can...

Unable to purchase an additional month of Webinar with one subscription already active

My business account has one one-month webinar subscription which is active until May 12th which we used to hold a webinar last week. We would like to hold a webinar on May 22nd as well, so I am trying to purchase an additional month of webinar to eit...

Zoom is fraud. They just steal your money!

So, I had a business account for my Digital Marketing agency. We paid for 15 yearly licenses and one day (after 5 months of usage) all our accounts has been blocked. I've tried to file appeal multiple times - nothing, tried to contact billing by the ...

Impact of downgrading account?

Hi,We are a nonprofit organization with a Zoom One Business account. When our account was set up years ago, we did not take advantage of the TechSoup 50% zoom nonprofit discount. We would like to apply the nonprofit discount to our account. I was tol...

payment is declined and I want to apply promotion code.

My payment is one day overdue. It is declined for now, and I want to apply promotion code. But I don't see the new plan is cancelled. How can I cancel the current subscription and newly subscribe with promotion code?Thanks in advance.

Yearly subscription period didn't get setup in first place

I had a calendar plan already from last year that was going to expire 9/6/24, as soon as I bought a yearly phone plan today 5/9/24, it says your plan is expiring 9/6/24 just like other plan that I bought last year. Both plans expiration date is mixed...

Can I transfer subscription plan and all of the files from one account to another account?

I just changed the owner of the account to different email from my personal to my business email. But my subscription is still connected to the personal account and all of the recorded files.I want to transfer everything over. How can I do. I'm conce...

WORST TECH SUPPORT I HAVE EVER ENCOUNTERED

2 Weeks ago a chat agent FORCED me to upgrade my accounts to Zoom Business costing my company over $2000 more than our current plan so I could be allowed to add a 20th user to our Zoom Pro. She said not to worry about the inaccurate amount displayed ...

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Upgrade to Pro > checkout not possible

Zoom Subscription Nightmare: $10K Monthly Charge for a Year with No Refund in Sight!

email domain association decommisioning

Unable to purchase an additional month of Webinar with one subscription already active

Zoom is fraud. They just steal your money!

Impact of downgrading account?

payment is declined and I want to apply promotion code.

Yearly subscription period didn't get setup in first place

Can I transfer subscription plan and all of the files from one account to another account?

WORST TECH SUPPORT I HAVE EVER ENCOUNTERED

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