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Upgrade to Pro > checkout not possible

Ulrike1
Listener

Hi,

I would like to upgrade my basic account to pro. I made the corresponding selections, after entering my billing address I cannot process further. Reason is that the form requires me to provide a tax number. However, I am a private person - no business, no tax number - and  I also did not check the "This is a corporate adress" field.

Is there an error in the checkout form?

Any suggestions how to proceed?

1 REPLY 1

WencesUnzueta
Community Champion | Customer
Community Champion | Customer

Hi Ulrike1, welcome to Zoom Community.

 

I recommend deselecting: "This is business account".

 

WencesUnzueta_0-1706924748031.png

WencesUnzueta_1-1706924754646.png

 

Wences