Can I transfer subscription plan and all of the files from one account to another account?

[Don_lulu]

I just changed the owner of the account to different email from my personal to my business email. But my subscription is still connected to the personal account  and all of the recorded files.

I want to transfer everything over. How can I do. I'm concerned If I canceled the subscription on my personal acc now It will deleted all of my files. 

So please give me some advice will be much appreciated.

[Frank_TB]

Hello,

Deleting a user will permanently remove the user, including their settings, meetings, webinars, and recordings, from Zoom.

Make sure that the new user you are going to transfer account data to exists and is configured correctly  before you start!

You can transfer the user's data (meetings, webinars, and cloud recordings) to another user before deletion.

Meetings scheduled with Personal Meeting ID cannot be transferred. Learn more about what happens to cloud recording files when an admin deletes a user. If the user had a Zoom Phone license, any call recording, voicemails/videomails will remain in the log of the main account and will not be deleted.

More details here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066997  

Before deleting a user, you can transfer all of their scheduled meetings, webinars, and cloud recording files to another user. You can only designate one user to transfer the data to.

1. Sign in to the Zoom web portal as an admin with user edit privileges. 
2. In the navigation menu, click User Management then Users.
3. Search for the user you want to remove and transfer the data from.
4. Click ellipses to the far right of their name, next to Edit. 
5. Click Delete.
   
6. Select which types of data you would like to transfer:
   • All upcoming meetings: All scheduled meetings, excluding meetings scheduled with the user's PMI, are transferred. 
   • All upcoming webinars: All scheduled webinars are transferred. The receiving user must have a webinar license assigned to their profile before they can view the webinars. 
   • All cloud recording files: All cloud recordings are transferred. The receiving user must be Licensed before they can view the cloud recordings. 
   • All whiteboards: All whiteboards are transferred. The receiving user must have Zoom Whiteboard enabled for their account by an administrator.
7. Enter the email address of the user you would like to transfer the selected data to. 
8. Click Transfer Data Then Delete.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067925 

Regards

If my reply helped, don't forget to click the accept as solution button!

[MGSR]

Hi @Don_lulu 

Did you see the response from @Frank_TB?
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!