cancel
Showing results for 
Search instead for 
Did you mean: 

Pro is $12.49/mo but it is trying to bill me $159 instead of $149.

2realist4u
Explorer
Explorer

Pro is $12.49/mo but it is trying to bill me $159 instead of $149. Anyone have any ideas on this? I saw this thread here but it's been dead for a while: 

 

https://community.zoom.com/t5/Billing-Account-Management/Price-increase-of-annual-Pro-license/m-p/16...

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @2realist4u.

 

I've never seen the Pro plan at $12.49 for a monthly subscription... but the annual subscription I've been being charged is $149.88, which is 12 x $12.49.  The monthly subscription has been $14.99/month.  I've had my Pro plan now for at least 4 years, and so far, I've seen no price increase to current users.

 

But clearly on the Pricing page at https://zoom.us/pricing -- if you log out of your account or visit from a private/incognito page, it now lists the monthly subscription price of $15.99, and an annual subscription price of $159.84 based on $13.32 x 12.  So this price is for new accounts. 

 

I'm not sure when the price change went into effect, but don't be confused by the different prices -- the higher prices (including the annual rate of $159.84) seem to only apply if you are a new/first-time user. I believe that annual renewals for current subscribers remain at $149.88.


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !