I have been using Zoom since 2020 and its the best app that worked for me during my classes and meetups during that time, I used to store messages video clips and every small memories that I had in my personal space to save in zoom (our own chat space). After online classes and everything came to an end I had stopped using Zoom in 2022 and had never used it ever since, but did login to a mobile from a PC. Today I finally logged in to my laptop after 2 years of not using it, just to see all my messages and files that were sent to my personal chats not there, I have never faced this with zoom in all the 3 years of my usage. Was this something that happened after a new update or version release? Is there any way to get all those back?

I just started having an issue in Team Chat with my screenshots I take not showing a preview on my screen, and when someone sends me a screenshot, I get Unable to Preview. I can see the screenshots fine on the web app, and on my phone app, but I cannot see it on my desktop app. I have looked at every setting I can think of, but I can't figure this out. Anyone know how to fix this? 

please help me, i was going to check old conversations i had with my friends but messages older than a year have been deleted, even the ones i sent to myself (i used that chat to save things like images) how do i recover them? i tried pressing the "more info" but it just took me to the support page and i cant find a clear answer, i just want my old messages back i always re-read the messages i sent to my old friends because i kinda miss them but now there is nothing at all, im actually going to cry if i cant recover them why does that feature exist and why dont they tell us its there? i would have at least saved the chats but now they're empty

Hello Community!

The Zoom Icon in my task-bar is no longer displaying the number of unread or new chats I have. It was a notification; a red icon with the number of chats hovering over the Zoom Icon. However now the Zoom Icon just blinks when I have unread or new chat messages and I don't always see it blinking. 

1. Suggestions on how to get the number of unread or new chats notification back to hover over the Zoom Icon.

2. Suggestions on other ways to get notified of the number of unread or new chats as they come in.

Thank you,

Kelly

We have several apps that share links to pages and documents that are http: like but are for other apps. Example door://xxxxxxxxxxxxx or cab://yyyyyyyyyyyyyyyyyy.  zoom does not recognize these as links and thus we cannot click on them to open.  We have to copy the link and paste it into windows explorer. Is there a way to add prefixes other than http to generate links in the chat?

Hi,

Is there a way to prevent GIFs from autoplaying by default? Sometimes my team goes crazy with them and while that can be fun, it's also distracting, and it's annoying to have to pause all of them one at a time. If not, there should be, please add this as a user settings option.

Also, is there a way to minimize or hide them from the chat once I've seen them? That would help a lot with readability and focus.

Thanks!

When I am using Zoom and my physical environment is noisy, my Zoom audio gets super distorted, and I can no longer understand what the person speaking to me is saying. The AI chatbot was not helpful, and I can't find a clear, direct answer to my problem through searching. I use a MacBook Air and A2031 AirPods (2021). I have tried checking settings on both my AirPods and on Zoom, and I have tried "Test Speaker." The problem is that when I am on a call, the volume levels of my physical environment seem to suppress/distort the sound on my receiving end, to the point I can't understand words being spoken to me. Does anyone have any suggestions of how can I fix this issue?

When focussed in the chat line, i cannot press AltGr + U for the letter "ü" with the EurKey Layout.

Zoom overwrites the Hotkey, but it is not to be found in the settings to disable it.

When pressed outside of zoom or with another element in zoom focussed (chat window, search bar) 

the hotkey is working fine. Just when the chat input line is focussed, Zoom overwrites the windows keyboard layout.