I am a counselor that sees her clients online. I schedule them for so may sessions in a row. But after the holidays and for make-ups I would like to use the same zoom link. Is it possible to copy and paste the old zoom link to be used in new meetings I set up. I do not want to have the teachers have to copy and past a different link into the students schedule. I hope this makes sense. 

Dear Zoom Support,

I recently subscribed to the the Workplace Pro+ Phone plan at $21.99/month. The subscription was activated successfully, but when I logged in again after about five days, I noticed that my subscription had been cancelled.

This is confusing because the payment of $21.99 has already been deducted from my account. I was not informed of any additional charges or dues before the cancellation.

I made the full payment, and I also received the invoice for this transaction. The invoice clearly showed that everything was settled, and there were no extra charges.

However, I was surprised to receive another email from Zoom stating that I still owe $2.93. This is very confusing because my initial payment and invoice did not indicate any pending amount.

I kindly request clarification on the following:

1. Why am I being asked to pay an additional $2.93 when my invoice already confirmed the full payment of $21.99?

2. If there are any hidden charges, why were they not mentioned in the original invoice?

3. Will this affect the status of my subscription?

   1. Why was my subscription cancelled even though I made the full payment?

   2. If there were any additional charges, why was I not notified before the cancellation?

   3. How can my subscription be restored, or will I be refunded?

Please look into this matter urgently and provide me with a clear explanation.

Thank you for your support.

Thank you,
 Hanzala

Does Zoom offer Chat Statistics ? 

I am inquiring  if there is a way to concisely view the following chat metrics:

High Priority

-how many messages were sent, and by whom

-how many times a person was @ in the chat/channel

-how many times a mention group was @ in chat/channel

Low Priority: 

-who interacted with messages (sorted into emoji & reply)

-view number of daily/lifetime clicks of chat resources and by whom

-added & removed list of members time stamped

When we disable a user account in Active Directory, Zoom will display an obvious "DEACTIVATED" symbol next to the user's name in Zoom Workplace.  This has been problematic when we've disabled access due to a termination.  Other users are sometimes seeing this status as the first indicator that someone is no longer with the company before they it is appropriate for them to be aware.  I'd like to find a way to opt out of Zoom showing this user status if possible.  Changing the appearance of their name, such as italicizing seems like it would be a better user experience for perception VS the current platform method to indicate an account is disabled.  

We've also ran into this issue when someone is on a temporary leave of absence and their account is disabled as a precaution while they are away.  This sometimes gets interpreted as the user is no longer with the company in these situations as well.  

Hey guys. Has anyone managed to find a solution to the issue with the new chat functionality since the recent update? I teach 25-30 children and its not practical to press on EACH tab to view their comments every single time. Obviously put together by a developer who only has 1-2 people in his zoom meetings.  There was a solution given in another thread about pressing a 'disable group chat' option but i cant view it on my web log in, nor could many other people in the thread. 

This is another issue i am having with zoom - many responses from their customer care team is copied and pasted but not checked to see if its still relevant. This is the 3rd time a 'fix' has been given that is obviuosly taken from a previous version. They need to pull up their socks. Their staff also need to wake up. Last week i spoke to some guy called Rodel who told me the chat box had NOT been changed and its always been like this. I have been using this for 5 years now and this guy is telling me I have been dreaming. Their staff and developers need to sort this nonsense out. 

Hi,

One of our users has raised an issue in that when he is completing "wrap up engagement" in contact centre there are no alternative spelling given for spelling mistakes.
He does not have this issue in team chat etc, just the contact centre, any suggestions?

He is using a windows laptop.

The example in the screen shot showing provisioning spelled wrong but with no alternative spelling.