Hi everyone,

I’m Kimaya Kapoor, and I hope you’re all doing well! I’m reaching out to the community for some assistance regarding issues I’ve been experiencing with the Zoom team chat feature. I believe that many of us use this tool regularly, so I’m sure there’s a wealth of knowledge out there.

Here are a few questions I have:

1. Notification Settings: I’ve noticed that I sometimes miss messages in team chat. What notification settings do you recommend to ensure I don’t overlook important updates?

2. Message Threading: Is there a way to better organize conversations in Zoom team chat? Do you have any tips for keeping discussions on track and easily accessible?

3. File Sharing: I’ve had some trouble with sharing files smoothly in chat. Have any of you faced similar issues, and what solutions have you found?

4. Integration with Other Tools: I’m curious if anyone has successfully integrated Zoom team chat with other applications. What tools have you connected, and how has that improved your productivity?

5. Best Practices: Lastly, what are your best practices for using Zoom team chat effectively within your teams? I’d love to gather insights on how to maximize this feature.

Thank you for your help, everyone! I appreciate any tips or advice you can share.

Best,
Kimaya Kapoor

I have found two discussions on this topic:

• https://community.zoom.com/t5/Zoom-Team-Chat/How-to-disable-automatic-bullet-list-generation-in-a-chat/td-p/180719
• https://community.zoom.com/t5/Zoom-Team-Chat/Let-me-disable-quot-smart-dash-quot-and-quot-smart-quote-quot/m-p/181623/highlight/true

In each of these, the Zoom support representative said to right-click in the Chat box, then click the "Substitutions" menu to disable these, making it seem quite simple.  Every reply on both of these threads pointed out that there is no "Substitutions" menu when you right-click anywhere in Zoom Team Chat.  Then a vague "just fix it in your operating system" comment was added with no instructions or information as to what they may have meant.

I use Team Chat for internal discussions at my company, which offers IT services.  I must be able to type certain characters or type certain things in certain ways to make sure I am communicating accurately based on the way my services work and I can not currently do this.

Please provide instructions for turning off all automatic text changes.  I must have the option to type exactly what I want to type when I want to type it.

I do notice that this forum does NOT use any auto correction or auto formatting.  I can type something and it stays that way.  Why does the support portal have a better chat system than the chat system itself?

I am using the Zoom team chat on the PC app. A few days ago, I used the feature to add tabs at the top of the channel and added an existing document as a tab. However, yesterday that tab stopped working, and I can’t delete it. When I tried adding the same document again, it worked fine, and I was able to delete the new tab. I want to remove the non-functional tab, but I can’t, and it’s causing some trouble. Has anyone else encountered this issue? Do you know the cause or any possible solutions?

（和訳）
私はPCアプリでZoomのチームチャットを使用しています。数日前、チャンネルの上部にタブを追加する機能を使って、既存のドキュメントをタブに追加しました。しかし、昨日そのタブが機能しなくなり、削除もできません。同じドキュメントを改めて追加してみたところ、それは正常に動作し、新しく追加したタブは削除できました。機能しないタブを削除したいのですが、できないため困っています。同じような問題を経験した方はいませんか？原因や解決策が分かる方はいらっしゃいますか？

I have created a free account (with CC verified) and added 59 users. I have also activated all 59 accounts. I'm unable to see them under company contacts list. (company contacts did show up a couple of times last week, but 99% of the time, the entire internal contacts section is missing)

I have tried on different computers, mobile phones, etc and it's the same. 

When I try to invite one of these 59 people (invite a zoom user to connect button) - it says xxxx is already your contact

Hi, I'm new to zoom. I have created a FREE company account (with CC verified) and added multiple users. (Admin->User management->users) and activated their accounts. 

When I log in to my account, most of the times, I cannot see the company contacts list. It does show up sometimes, but it's not there 90% of the time. I have checked on multiple devices and it's the same for all the users I added. (added the users 24 hours ago)

I can see them in my chats, I can also see them if I star them (under the starred contacts list). But they are missing in the contacts section. 

I have checked this in Zoom Workplace 6.3.11 (60501) - Win 11 and in the web version. 

How do I fix this ?

Working: https://imgur.com/a/ZoIy5j1 

Not working: https://imgur.com/a/BLQdNyU 

Thank you  

Hi there,

my company uses Zoom as a chat for internal communications. Sometimes it happens that the zoom on my Windows 11 PC is apparently operational but in reality I am offline for other colleagues. Colleagues write to me but for them I am offline even if for my zoom I am online. The only way to solve the problem is to become reachable again with the chats and restart zoom. This happens about every 2 or 3 hours even with the PC in use. Zoom is updated and connected with a Lan cable. Thank you so much.

In v5.10.0 of Zoom, a feature was added "Folders for grouping chats and channels".  This is a great feature and I took to it right away organizing people into folders.  However, if you do this, and then try to access those contacts on your mobile device, the folders and the contacts do not show up.  The only way to get someone to show up on the mobile device is to "star" them.  Is there a plan to update the mobile app to include these folders?  

If I star someone on the mobile app that is already in a folder on the desktop, they stay in the folder on the desktop and there is a choice to "unstar" them.  This is not a good alternative.