I cannot find an answer to this, but if I did miss a solution, kindly point me to it.

Since about mid August of 2024, Link Previews are not being displayed in Team Chats. When a video link is posted, the thumbnail and video title are not showing up. There has been no changes that I am aware of to the account settings.

I have tried turning on the 'Enable advance chat encryption" ... and then selecting "Enable Hyperlink Preview" when it appears and saving the change, it does encrypt the chats, but still no change in regards to the previews.

Is there a setting I am missing, or has something changed globally that I am not aware of?

Thank you in advance,

Is there some way to pin a message in the chat so whenever someone joins late, they'll be able to see a pinned message in chat no matter how far up or down they scroll? If this isn't a feature, this really should have been implemented a while back. If it is an option, I am apparently oblivious to it. Any help would be appreciated! TIA!

I am using AirPods Pro 2 connected to my laptop. Sound works perfectly for everything, including YouTube, but when I go into the audio settings in Zoom, the AirPods stop working—both the sound and microphone stop functioning.

Is there a way to resolve this?

We've been using the channel features for a few years to communicate with our agents. Today, no one is seeing messages or replies posted in the channel by other members or admins. I updated Zoom to version 6.2.6 and asked agents to do the same but it didn't fix the issue. I've also checked the settings for the channel and nothing is out of place.
Private chats are working, but using the private channel is critical for us.

When focussed in the chat line, i cannot press AltGr + U for the letter "ü" with the EurKey Layout.

Zoom overwrites the Hotkey, but it is not to be found in the settings to disable it.

When pressed outside of zoom or with another element in zoom focussed (chat window, search bar) 

the hotkey is working fine. Just when the chat input line is focussed, Zoom overwrites the windows keyboard layout.

I can't see my zoom workplace on my PC. I can't find a place to share or sign in . I can't access it from my computer. So when links are shared I have to edit on my IPad and I would rather the PC.  What am I doing wrong? where do I go to sign into our work area? Why does it only work on my phone and IPad?

I run IT Operations and manage my company's helpdesk (among other things). I am looking for a way to have my Zoom client automatically respond to people in my company who send me messages for tech support. I need them to email our helpdesk mailbox, and not Zoom me and my team all the time when they have an issue. Ideally, it would automatically respond with a challenge response that first directs them to email our helpdesk mailbox if it is a technical issue and if that is what they need (like a hyperlink that opens their mail client with a prefilled To address), Zoom does not deliver their message to me, nor does it notify me of said message. If it is not a tech support issue, then it would allow the user to send me the direct message and show me a notification of a new message. I don't see that Zoom does this natively. Maybe there is a Marketplace App that does this for me? Maybe I need a custom webhook? Maybe Zoom could create this functionality? I think this function would be valuable for large enterprises who use Zoom as their primary UC platform (like my company does).

Hello, 

I'm not sure if this is the correct area for this but I have a question about Zoom software updates.  It seems as though initial installation of Zoom is a per-machine installation requiring Admin credentials due to the target locations of the installation.  However, updates seem to be per-user.

I'm just wondering, or it seems to me that the core app requiring elevation and the per-user updates are really two distinct applications where as the per-user machine just 'feeds of of' the main app for functionality.

In terms of Windows Installer, they would be two distinct apps where the per-user installation is not actually updating the per-machine app - not possible I don't believe.  Core functionality updates would always come in the form of per-machine installs.

Is that the main idea behind how Zoom is installed and updated?

Sorry if this is the wrong forum for this!