Dear Zoom Support,

I recently subscribed to the the Workplace Pro+ Phone plan at $21.99/month. The subscription was activated successfully, but when I logged in again after about five days, I noticed that my subscription had been cancelled.

This is confusing because the payment of $21.99 has already been deducted from my account. I was not informed of any additional charges or dues before the cancellation.

I made the full payment, and I also received the invoice for this transaction. The invoice clearly showed that everything was settled, and there were no extra charges.

However, I was surprised to receive another email from Zoom stating that I still owe $2.93. This is very confusing because my initial payment and invoice did not indicate any pending amount.

I kindly request clarification on the following:

1. Why am I being asked to pay an additional $2.93 when my invoice already confirmed the full payment of $21.99?

2. If there are any hidden charges, why were they not mentioned in the original invoice?

3. Will this affect the status of my subscription?

   1. Why was my subscription cancelled even though I made the full payment?

   2. If there were any additional charges, why was I not notified before the cancellation?

   3. How can my subscription be restored, or will I be refunded?

Please look into this matter urgently and provide me with a clear explanation.

Thank you for your support.

Thank you,
 Hanzala

There are 20 people in my organization - I have one-on-one chat threads with everyone, plus a whole bunch of topic-based group threads.  When I look at my sidebar/dashboard, I see the little red circle in every chat with individuals and groups except for one person - I think she's ignoring me but when I click on her name to see the chat, she has replied but I didn't get the notification. I can't find a setting that would control that. Advice? Could it be a setting on her end?

I have Basic Zoom versionn 6.5.11 running on an Adroid phone, Samsung Galaxy S25+ (recent model).  On this phone, Gallery view does no work properly.  On any of my Windows computers I see a matrix of rectangular views of the correct aspect ratio. My view of myself is is the same as all the others, included in the matrix.  On my phone, the views of other participants are all perfect squares no matter how I orient the phone, and my view of myself (the speaker?) us a small thumbnail.  I can't find a setting that will make my phone go into the normal matrix gallery view.  The only control I have on the phone of my views is swiping left.  The last swipe left brings up the fake gallery view described above.

The correct gallery view used to work for me on an older Samsung phone, probably with an older Zoom version.  As I recall, there was a view control on the upper right corner that included the matrix of dots (the gallery) that you see on a computer.  Now that control is gone, and all I see is a single dot, which has nothing to do with the view.

Am I doing something wrong?  Is there any way for me to get back to the correct gallery view on my phone?

I wanted to share some feedback regarding the recent change to the chat interface. We’re genuinely concerned about the removal of the feature that allowed us to easily monitor and access individual chats. In meetings with several hundred participants, this tool was incredibly helpful in identifying who messaged us and responding promptly.

Without it, we’re now forced to scroll through thousands of messages, making it difficult and time-consuming to locate specific chats. This change has significantly impacted our ability to manage communication efficiently during large sessions.

We’re hoping you’ll consider restoring this feature—or offering an alternative solution—so we can continue to facilitate smooth and responsive interactions. Thank you for your time and for all the work you do to support users like us.

The Block Contact option seems highly inappropriate in a corporate environment.  I would like to disable it across the entire account. 

Senior Executives have requested a report of how many (& who) have used the Block Contact option, is there a way to generate this type of report?