My company have enabled "Advanced Chat Encryption" for our Zoom messages. This adds a little 'lock' symbol above the message field that says:

"Chat content is Advanced Chat Encrypted. However, this chat's metadata (such as the chat's name and chat members' names) will still be viewable or editable by account owner, account admins, and others designated by the account owner."

This pop-up comes up every single time your mouse cursor passes the icon. This is extremely frustrating as I have multiple monitors set up, with Zoom on my right-most monitor, and my cursor very frequently passes this icon. 

Every time I go to write a message, or move my cursor away from that location, the pop-up message appears. The issue is that it does not dissapear unless you click elsewhere in the Zoom window. 

As per the image attached, you can see that the pop-up covers a large portion of the text in the chat window, which means that if I move my cursor away from Zoom and pass the icon without realising, I have to click back into the window to make it dissapear. 

The pop-up should dissapear when you are no longer hovering, require a click to see it in the first place, or the icon should be moved to a different location such as under the "More Info" button at the top right of the chat window.

I have certain channels set up with message preferences to only alert me for mentions and replies but I seem to get a red message indicator for all messages sent. Is there something else I have to do to only get notifications when I'm mentioned or replied to?

Why isn't there a way to delete zoom chats automatically? in the zoom admin portal i don't see an option to delete them after x days, the retention period option doesn't seem to work at all.

Is there a way to delete zoom chats within zoom accounts without doing this manually? 

We don't want to disable the chat function entirely

I am currently trying to add custom emojis, but Zoom says that I am no longer authorized to edit custom emojis. So I want to go to "Account Settings" under Account Management in ADMIN to be able to enable Team Chat emojis.

However, there is no Account Settings under Account Management when I go to Zoom's website. I am the owner of my account, so I do not know why it is missing.

Going to https://zoom.us/account/setting just shows a 'No Permission. (200)'.

Hi there,

Whenever a reply has been posted in a group chat and initally looked at, the reply dropdown doesnt seem to work to expand the replies to a message. This is across all devices and turning/logging on and off does not fix this.  In the attached picture this means when you click on the blue " 1 Reply" button, a new line to reply appears but not whatever the previous message was. Any solutions?

Every time I chose a person to chat, zoom chat appears to scroll through the previous conversations, and I cannot type in the chat box until it finishes scrolling.

I have updated the software and i reinstalled it and it did not fix the issue.

how fix this 

Here is an issue I'm experiencing. I have several people on my team. I LOVE THE POPUPS and ALERT SOUNDS when someone messages me. They are great. However I DO NOT get popups or alerts if the person who messages me is in context. I get it... When you are actively engaged with a chat you don't want it simultaneously popping up everything they are saying in a popup. However... I leave a message for someone then disengage with the Zoom App because they don't answer quickly. They message me 10 minutes later and that window isn't on my fore front of my display. I miss the message because no popup, no alert sound, nothing. I don't even notice it until 50 minutes later. The only remedy for this is to click out of that conversation. I do that, but sometimes, like this situation, I forget.

I pride myself on prompt answers to IMs. I might not get to a Email right away because I am coding or whatever... I can't constantly stop work like that for every email. I handle them in chunks of time. I work remote and I, however, want everyone to know I'm IMMEDIATELY available when a chat comes in. I can always send a 2 second chat back without much interruption to what I'm doing. I don't want them thinking I'm AFK or ignoring them. I would at least like the chat noise to happen for every incoming message regardless of if they are the active(in context) chat. That might be annoying for some, so make it a setting. Make the "always popup" a setting too please. I want a popup and alert noise for every message... even if I'm actively engaged with that person in chat.

Unless you can have the Zoom Application know if it's the active window on the operating system. I have up to 4 monitors up at the same time. Even if it's on the screen... I might not notice a single message come through without a popup and audible warning on my main screen.

Really strange - my default skin tone in the Zoom IM is white; however, at some point the emoticons switched to a Hispanic skin tone.  I try to right click on the emoticon itself, but it doesn't give me the ability to switch back to white.  Any ideas?