I run IT Operations and manage my company's helpdesk (among other things). I am looking for a way to have my Zoom client automatically respond to people in my company who send me messages for tech support. I need them to email our helpdesk mailbox, and not Zoom me and my team all the time when they have an issue. Ideally, it would automatically respond with a challenge response that first directs them to email our helpdesk mailbox if it is a technical issue and if that is what they need (like a hyperlink that opens their mail client with a prefilled To address), Zoom does not deliver their message to me, nor does it notify me of said message. If it is not a tech support issue, then it would allow the user to send me the direct message and show me a notification of a new message. I don't see that Zoom does this natively. Maybe there is a Marketplace App that does this for me? Maybe I need a custom webhook? Maybe Zoom could create this functionality? I think this function would be valuable for large enterprises who use Zoom as their primary UC platform (like my company does).

Hello, My problem on Zoom is that my chats (Both on Zoom in browser and Zoom app) on every meeting is that the first messages appear at the bottom screen and stay there for the rest of the meeting, so then all the new messages are above the messages when I first entered the meeting (this is on Zoom app)

For the Zoom browser, every time a new message appears, it glitches to go above a few messages, and when I'm typing a reply, It sometimes glitches away from the reply.

Thanks Have a good day/evening/night

I heavily relied on the Ctrl+T keyboard shortcut to jump around to different channels and chats.

A recent update (a few months ago?) seems to now map "Screenshot" to the Ctrl+T shortcut, in addition to the previous shortcut of Alt+Shift+T.

I don't see any options for mapping "Jump to chat" in the keyboard shortcut settings.

Has this feature been removed?

Hello, 

I'm not sure if this is the correct area for this but I have a question about Zoom software updates.  It seems as though initial installation of Zoom is a per-machine installation requiring Admin credentials due to the target locations of the installation.  However, updates seem to be per-user.

I'm just wondering, or it seems to me that the core app requiring elevation and the per-user updates are really two distinct applications where as the per-user machine just 'feeds of of' the main app for functionality.

In terms of Windows Installer, they would be two distinct apps where the per-user installation is not actually updating the per-machine app - not possible I don't believe.  Core functionality updates would always come in the form of per-machine installs.

Is that the main idea behind how Zoom is installed and updated?

Sorry if this is the wrong forum for this!

Hi Zoom team, 

I am trying to integrate Relyance to Scan details on Zoom. Their steps require building an app, then under scopes, I need to add the below scopes:
Meeting
"meeting:read: admin"
Webinar
"webinar:read: admin"
Recording
"recording:read:admin"
User
"user:read:admin"
Team Chat
"chat_channel:read:admin",
"chat_message:read:admin",
"imchat:read:admin",


However, the above scopes were no longer visible. Can you confirm if the scopes mentioned above are still active? If yes, why am I not seeing it? We are on a Business account for Zoom .

I recently updated my Zoom app, and now the channel name is jittery and most of the time i can't see the chats and messages, this issue is for all my groups. I tried Uninstalling and Reinstalling, but that didn't work. I also tried leaving the channels and rejoining, but that also did not work. 

Hello all,

I am the owner / admin of a Zoom One Business plan.

In July 2021, I had experimented briefly with exporting a csv history of a Zoom Team chat for archival / long term safekeeping. I understand that Zoom lets us hold onto them in the cloud for up to 10 years, but we just want to archive the channel with the rest of the job data and delete it entirely from the cloud. I'm not worried about broken attachments / links.

As of July 2021, there was a feature in Zoom which allowed me to export a channel's chat history to a csv. I recall having to add myself to the channel to be able to do it, but it was absolutely doable. I have an exported test file on my computer to this day.

That feature seems to have vanished from Zoom client / web interface. All I can seem to do is export a csv list of the channel's members which isn't helpful. Does anyone recall how to export the actual chat data from a channel to a csv? It used to be possible.

Nice to meet you.
I would like to share music from my computer (including YouTube), but even though I check "Share Sound" in "Screen Sharing," the music is not being shared. Does anyone know how to resolve this issue?
Recently, perhaps due to the noise-canceling feature, the music I play on my end is completely blocked and cannot be heard by the other party.
If anyone knows how to share music on Zoom, please let me know.