Hi All,

I hope you all are doing well.

A couple of users in our account facing issues with Zoom team chat. When I try to send them a message I get the error "Message could not send".  
Also getting prompt "

Messages cannot be sent because <user's> chat has been restricted by their account admin.".
I checked the user setting and can confirm that the team chat license is "Enabled".

Appreciate the help.

Thanks!!

Good morning, I have a problem, when entering a chat on everyone's screen the name of the Windows user folder (C:\Users\NNN) is seen as the name and not the one configured in the profile, it does not happen always, usually when my camera is not activated, could you tell me how to prevent this from happening and so that the profile name always appears?

Hello, everyone.  Thank you for your help with this.  Here is my issue. 

Until a few months ago, I used to be able to do file sharing from a file that was saved on my laptop -- I could put it up on the chat window by clicking the YOUR COMPUTER option, find the file that was saved in my laptop and then upload it onto the Chat Window for everyone to access it and download it. 

But I can't  seem to do that anymore.  Does anyone know what's going?  I have a MacBook Pro -- iOS Ventura (ie: above 13).  

FYI:  Yes. I tried EVERYTHING in the FAQ's -- including (among many things) going to Account Settings... and enabling File Sharing.  However, it was ALREADY turned on.  Either way, I turned it off.. then turned it back on... nothing.  So, after that... I even logged on and off ZOOM to see if that reset it... nothing.  Changed nothing. 

I even then went into the Chat options... checked every area where I could toggle file sharing... but, still not working. Everything I try does not work. When I click on the "YOUR COMPUTER" option in the chat window... it just stays greyed out... does not let me even click on it.  NOWHERE in the FAQ's does it answer how to fix this overall issue.  I have a PRO account, so it's not like I'm not paying for Zoom.  I am.  But even then, they say I don't qualify for live support.  This feels like they want to suck money out of you. 

Hoping someone here can help me figure this out.   Please.  I appreciate your help.  Thank you.

- Johnny S.

I am searching for a way to have an announcement for users when they enter the meeting—something in the chat window.  I have a daily meeting at 9, and we put information in the chat, however, users who come in late will not see the announcement so we have to enter it twice or even move.  Can we leave a banner or a pinned chat at the top so that even latecomers will see the message?

Is there some way to pin a message in the chat so whenever someone joins late, they'll be able to see a pinned message in chat no matter how far up or down they scroll? If this isn't a feature, this really should have been implemented a while back. If it is an option, I am apparently oblivious to it. Any help would be appreciated! TIA!

Buenos días, tengo un inconveniente, al momento de entrar a una charla en la pantalla de todos se ve como nombre el nombre de la carpeta de usuario de Windows ( C:\Users\NNN ) y no el configurado en el perfil, no sucede siempre, por lo general cuando no esta activada mi cámara, me podrían decir como hacer para que esto no suceda y que siempre aparezca el nombre del perfil ?

Desde ya muchas gracias.

Hey everyone,
I've read in the documentary that there's an option to enable "read receipts for messages" in Team-Chat. But I can't find the option "Visibility" or anything else like this in the settings. Is this a PRO feature? We're just a basic user (Version: 6.1.11 (39163)) on MacOS.
Thanks for your help.
Cheers, Sven