Hello,

My company recently updated a CRC license to our tenant.  While I see this purchase in the billing section I only see 1 CRC port in the tenant.

Does this take some time to replicate to the CRC ports or do I have to apply this license.  If I need to assign the license what are the steps to do so?

Thanks,

John Asche

My org has 40+ Zoom Rooms that use iPads as the controller. I have added the MS Teams icon to all of them and for the most part it works fine. However, there are a few that keep dropping the MS Teams icon.

We keep all of our devices updated to the latest software versions, I have ran the Powershell commands to make sure all calendars are the same as far as settings are concerned and as stated above, roughly 37 of the rooms have had no issues for months. Teams meetings appear on the calendar with the Join button enabled.

Recently, I have been working in one of our Boardrooms, uninstalled all Zoom software, cleaned the PC running Zoom Room client, reinstalled, same on the iPad. The first time the icon appeared on the Home screen and worked fine but then it disappeared a few days later. 

When I tried the same process again it does not appear, Teams meetings will show on the calendar but no Join button and no icon.

If anyone has seen this type of behavior, could you let me know if you were able to fix it and what had to be done?

Thanks

It will be nice to join the Zoom breakout room through a link.

We often invite Guest speakers to a specific room. Since there is no unique link to the breakout room, we give them the link to the lobby.

The speakers then will be given instructions to join the intended room. Still, the speakers feel confused when they join the meeting with unexpected attendees (Unassigned room) and also finding the right room isn't any easy. 

If we include the room name along with the invitation link and handle auto-join to the breakout room, The process would be easier than now.

We are using Zoom Room Controls to control a QSYS Core 110f.  Every 60 seconds QSYS closes the  connection as described here:

https://q-syshelp.qsc.com/Content/External_Control_APIs/ECP/ECP_Commands.htm#:~:text=Note%3A%20An%20External%20Control%20client,get%20reclaimed%20by%20the%20Core.

Then the zoom computer instantly reconnects.  In the short term things work fine, however every few days it seems, something in the network stack of the QSYS core crashes and it needs a hard reboot.  I have experienced this with QSYS when there is a large volume of active sockets or high amounts of control activity.  I think there may be a memory leak in QSYS's network stack, or something of that nature.  Perhaps closed sockets are not getting properly deleted.  Unfortunately I cannot control that.

However I was wondering if there is a way to keep the connection alive so the logs aren't flooded with a reconnect every 60 seconds from zoom and there isn't the constant disconnect/reconnect. How can I have zoom send some data to QSC Core every 55 seconds?

Olá, estou tentando automatizar uma sala de zoom usando os controles com um dispositivo Sonoff. Este dispositivo funciona por meio de solicitações HTTP. Dentro dos Controles, tenho uma conexão com o dispositivo, mas os comandos não estão funcionando. Depois de acionar qualquer comando, o dispositivo não responde.
Comando de Interação com Sonoff:
http:///cm?cmnd=Power%20On
http:///cm?cmnd=Power%20Off

Codificação JSON dos controles do Zoom Room:

Desenvolvi um aplicativo em ReactNative para testar usando a mesma estrutura JSON que o Zoom usa e funcionou bem. No entanto, com a mesma configuração dentro da Zoom Room, ela não funciona conforme o esperado.
Imagem da lógica no aplicativo ReactNative:

Eu li a documentação completa para os controles da sala de zoom e o dispositivo Sonoff. Acredito que o problema pode estar relacionado a alguma limitação do lado do Zoom.

Alguém pode me ajudar com isso?

I am experiencing an issue with the Zoom Video SDK in my React.js project. The problem occurs specifically in Safari (MacOS) and Firefox browsers. While the video for other participants renders correctly, the self-participant's video is not displayed in these browsers.

Here are some key details about the issue:

Browsers Affected: Safari (MacOS) and Firefox.
Behavior:
a. In Chrome, the self-participant's video works perfectly.
b. In Safari, the video element for the self-participant remains blank whereas the other person can see my video.
c. In Firefox, the same issue occurs, and no errors appear in the console.
In Chrome and Safari (iOS) everything works fine but in Safari (MacOS) and Firefox I am having this issue. The other person can see my video completely fine but in my screen my video is not being displayed. In the console it is giving below error:

Error:
Uncaught Error: The video-player must have a video-player-container as its ancestor element.

Even though this error is also coming in Chrome still it is working fine there. I have attached the code below. Help me solve this issue.

const connectVideo = async (token) => {
if (isJoining) return; // Prevent multiple join attempts
setIsJoining(true);

try {
// await zoomClient.init("en-US", "Global");
await zoomClient.init("en-US", "Global", { patchJsMedia: true, enforceMultipleVideos:true });
await zoomClient.join(roomId, token || videoToken, userName);
zoomSession = zoomClient.getMediaStream();
setRoom(zoomSession);
} catch (error) {
setIsJoining(false); // Reset joining status on error
}
};

const Room = ({ roomName, room, handleLogout, userId, roomId }) => {

const zoomClient = ZoomVideo.createClient();

const getBookingDetails = async () => {
try {
const res = await ApiCall({
route: `booking/get_booking_detail/${roomName}`,
token: token,
verb: "get",
params: data,
});
if (res?.status == "200") {
return setBookingDetail(res?.response?.booking_detail);
} else {
console.log("your error is there", res?.response);
}
} catch (e) {
console.log("your error is there", e);
}
};

const { isLoading, data } = useQuery("bookingDetails", getBookingDetails);

useEffect(() => {
const handleUserAdded = (payload) => {
setParticipants((prevParticipants) => [payload]);
setJoin(true);
};

const handleUserRemoved = (payload) => {
setParticipants([]);
};

const handleZoomPeer = (payload) => {
if (payload.action === "Start") {
// a user turned on their video, render it
room.attachVideo(payload.userId, 3).then((userVideo) => {
document
.querySelector("video-player-container")
.appendChild(userVideo);
});
handleUserAdded(payload);
} else if (payload.action === "Stop") {
// a user turned off their video, stop rendering it
room.detachVideo(payload.userId).then((userVideo) => {
document.querySelector("video-player-container").innerHTML = "";
});
handleUserRemoved(payload);
}
};

zoomClient.on("peer-video-state-change", handleZoomPeer);

return () => {
zoomClient.off("peer-video-state-change", handleZoomPeer);
};
}, [room, participants]);

useEffect(() => {
const userRemoved = (payload) => {
if (join) {
setJoin(false);
}
console.log("user removed", payload);
};
const newUserJoin = (payload) => {
setJoin(true);
getBookingDetails();
console.log("User Joined Called", payload);
};

zoomClient.on("user-added", newUserJoin);
zoomClient.on("user-removed", userRemoved);
}, [join]);

async function askPermission() {
// Checking initial permission state for microphone and camera
const MicroPermission = await navigator.permissions.query({
name: "microphone",
});
const VideoPermission = await navigator.permissions.query({
name: "camera",
});

console.log("Micro Permission At Start", MicroPermission);
console.log("Video Permission At Start", VideoPermission);

try {
if (MicroPermission.state === "prompt") {
Swal.fire({
title: "Microphone access!",
text: "Please allow microphone access to communicate.",
showConfirmButton: false,
icon: "info",
allowOutsideClick: false,
});

// Request microphone access
await navigator.mediaDevices.getUserMedia({ audio: true });

const againMicroPermission = await navigator.permissions.query({
name: "microphone",
});
if (againMicroPermission.state == "granted") {
room.startAudio();
setIsAudio(againMicroPermission.state);
setIsMute(true);

} else if (againMicroPermission.state == "denied") {
setIsAudio(againMicroPermission.state);
setIsMute(false);

// Handle the case when permission is denied
Swal.fire({
title: "Microphone Access Denied",
text: "You have denied microphone access. Some features may not work properly.",
icon: "error",
confirmButtonText: "Ok",
});
}
Swal.close();

} else {
setIsAudio(MicroPermission.state);
}
} catch (error) {
// Handle any errors (e.g., if the user denies access)
console.log("Error requesting microphone permission:", error);
if (
error.name === "NotAllowedError" ||
error.name === "PermissionDeniedError"
) {
Swal.fire({
title: "Microphone Access Denied",
text: "You have denied microphone access. Some features may not work properly.",
icon: "error",
confirmButtonText: "Ok",
});
}
}

try {
// If video permission state is "prompt", ask the user for permission
if (VideoPermission.state === "prompt") {
Swal.fire({
title: "Camera access!",
text: "Please allow camera access to communicate.",
showConfirmButton: false,
icon: "info",
allowOutsideClick: false,
});

// Request microphone access
await navigator.mediaDevices.getUserMedia({ video: true });

const againVideoPermission = await navigator.permissions.query({
name: "camera",
});
if (againVideoPermission.state == "granted") {
setIsCamera(againVideoPermission.state);
setIsVideo(true);
console.log(
"Camera permission granted:",
againVideoPermission.state,
isCamera
);

room.startVideo().then(() => {
room
.attachVideo(zoomClient.getCurrentUserInfo().userId, 3)
.then((userVideo) => {
document
.querySelector("video-local-player-container")
.appendChild(userVideo);
});
});
} else if (againVideoPermission.state == "denied") {
setIsCamera(againVideoPermission.state);
setIsVideo(false);
console.log(
"Camera permission denied:",
againVideoPermission.state,
isCamera
);
// Handle the case when permission is denied
Swal.fire({
title: "Camera Access Denied",
text: "You have denied microphone access. Some features may not work properly.",
icon: "warning",
confirmButtonText: "Ok",
});
}
Swal.close();
console.log(
"Again Camera Permission Check",
againVideoPermission,
isCamera
);
} else {
setIsCamera(VideoPermission.state);
}
} catch (error) {
// Handle any errors (e.g., if the user denies access)
console.log("Error requesting camera permission:", error);
if (
error.name === "NotAllowedError" ||
error.name === "PermissionDeniedError"
) {
Swal.fire({
title: "Camera Access Denied",
text: "You have denied camera access. Some features may not work properly.",
icon: "warning",
confirmButtonText: "Ok",
});
}
}
}

useEffect(() => {
askPermission();
}, []);

useEffect(() => {
socketConnection.on("doctorCompleted", (data) => {
console.log("doctor left the video");
console.log(data?.booking_id, roomId, data?.booking_id == roomId);
if (data?.booking_id == roomId) setDoctorCompleted(true);
});
}, []);

// on metting leave
const onMeetingLeave = (id) => {
if (bookingDetail?.doctor_id?.user_id) {
Swal.fire({
title: "Are you sure?",
text: "Do you want to end consultation?",
icon: "warning",
showCancelButton: true,
cancelButtonText: "No",
confirmButtonText: "Yes",
confirmButtonColor: "#c82333",
}).then(async (result) => {
if (result.isConfirmed) {
handleLogout(true);
}
});
} else {
if (!bookingDetail?.doctor_id?.user_id) {
Swal.fire({
title: "Are you sure?",
text: "Do you want report delay from doctor and reschedule?",
icon: "warning",
showCancelButton: true,
cancelButtonText: "No",
confirmButtonText: "Yes",
confirmButtonColor: "#c82333",
}).then(async (result) => {
if (result.isConfirmed) {
setShowReportModal(true);
}
});
}
}
};
// main return

const sendNotificationHandler = async () => {
try {
const res = await ApiCall({
route: `receiptionist/add_notifications_for_receptionists`,
token: token,
verb: "post",
params: {
bookingId: bookingDetail?._id,
},
});
console.log(res?.response, "response");
if (res?.status == "200") {
console.log("res", res?.response);
Swal.fire(
"Your request for urgent attention has been notified.",
"Staff will be in contact with you soon.",
"success"
);
setTimePassed(new Date());
} else {
console.log("your error is there", res?.response);
}
} catch (err) {
console.log("Coudln't send", err);
}
};

const reportAndRescheduleHandler = async () => {
setShowReportModal(true);
};

const closeReportModal = () => {
setShowReportModal(false);
};

let items = [];

if (
participants?.length <= 0 &&
!bookingDetail?.doctor_id?.user_id &&
(new Date() - timePassedForDelay) / (1000 * 60) > 20
) {
items.push({
id: "1",
label: (
<PrimaryButton
className="report-button "
onClick={reportAndRescheduleHandler}
>
Report Delay & Reschedule
</PrimaryButton>
),
});
}

if (
participants?.length <= 0 &&
!bookingDetail?.doctor_id?.user_id &&
(new Date() - timePassed) / (1000 * 60) > 4
) {
items.push({
id: "2",
label: (
<PrimaryButton
className="notify-receptionist"
onClick={sendNotificationHandler}
icon={
<i
style={{ transform: `rotate(0deg)` }}
class="fa-solid fa-phone"
></i>
}
>
Ring again
</PrimaryButton>
),
});
}

const toggleVideo = async () => {
console.log("Valuevale", isVideo);
if (isCamera === "granted") {
if (isVideo) {
console.log("video is allowed", isVideo);
room.stopVideo().then(() => {
room
.detachVideo(zoomClient.getCurrentUserInfo().userId)
.then((userVideo) => {
document.querySelector("video-local-player-container").innerHTML =
"";
});
});
setIsVideo(false);
} else {
room.startVideo().then(() => {
room
.attachVideo(zoomClient.getCurrentUserInfo().userId, 3)
.then((userVideo) => {
console.log("userVideo", userVideo);
document
.querySelector("video-local-player-container")
.appendChild(userVideo);
});
});
setIsVideo(true);
}
} else {
Swal.fire({
title: "Camera Permission",
text: "You have denied camera access. Please allow from the setting.",
icon: "warning",
confirmButtonText: "Ok",
});
}
};

useEffect(() => {
if (zoomClient && room) {
zoomClient
.getAllUser()
.filter((user) => user.userIdentity !== userId)
.forEach(async (user) => {
if (user.userIdentity !== userId) {
console.log(user, "user already joined");
if (user.bVideoOn) {
room
.detachVideo(user.userId)
.then((userVideo) => {
document.querySelector("video-player-container").innerHTML =
"";
})
.then(() => {
room.attachVideo(user.userId, 3).then((userVideo) => {
document
.querySelector("video-player-container")
.appendChild(userVideo);
});
});

setParticipants([user]);
}
setJoin(true);
setUsers(user);
}
});
}
}, [zoomClient, room]);

const toggleAudio = async () => {
try {
console.log("ismute value is", isMute);
if (isAudio === "granted") {
await room.startAudio();
if (isMute) {
await room.muteAudio();
setIsMute(false);
} else {
await room.unmuteAudio();
setIsMute(true);
}
} else {
Swal.fire({
title: "Microphone Access Denied",
text: "You have denied microphone access. Please allow from the setting.",
icon: "warning",
confirmButtonText: "Ok",
});
}
} catch (error) {
console.error("Error toggling audio:", error);
}
};

console.log(participants);

return (
<>
<div className="main-container-video-chat">
<div className="video-chat-container-header">
{!isMobile && (
<DrawerApp
getBookingDetails={getBookingDetails}
bookingDetail={bookingDetail}
/>
)}
<img
onClick={() => navigate("/my-consultation")}
src={logo1}
alt="logo"
className="video-chat-header-logo"
/>

<button
className="custom-button-video-call mobile-end-consultation end-consultation"
onClick={() => onMeetingLeave(bookingDetail?._id)}
>
End
</button>
</div>
<div className="video-chat-section-container-main">
<div className="video-chat-inner-contianer">
<div className="videoDiv-main">
<div
className="remote-video"
style={{ display: participants.length == 0 ? "none" : "" }}
>
<video-player-container></video-player-container>
</div>

{join ? (
participants.length == 0 ? (
<div class="video-call-ended-text-in-box">
<p>Doctor has turned off their camera!</p>
</div>
) : (
""
)
) : (
<div class="video-call-ended-text-in-box">
<h4 class="h4">Consultation Paused!</h4>
<p>
{bookingDetail?.doctor_id?.user_id
? " We've notified the doctor. "
: " "}
Doctor will be in the session soon, please don't hesitate to
ask any questions in chat.
</p>
</div>
)}

<div className="local-user-video">
{isCamera === "granted" ? (
isVideo ? (
<div className="local-video">
<video-local-player-container></video-local-player-container>
</div>
) : (
<div className="local-user-off-cam">
<i class={`fa-solid fa-video-slash text-7`}></i>
<p>Camera turned off.</p>
</div>
)
) : (
""
)}
<video-local-player-container></video-local-player-container>
</div>

{isMobile && (
<div className="mobile-long-buttons-on-top">
{items?.length == 2
? items?.find((el) => el?.id == "1")?.label
: items?.find((el) => el?.id == "2")?.label}
</div>
)}
<div className="video-chat-controls">
{isMobile && (
<DrawerApp
getBookingDetails={getBookingDetails}
bookingDetail={bookingDetail}
/>
)}
{isMobile && (
<ChatDrawer
selectedChat={{
_id: bookingDetail?.chat_id,
booking: bookingDetail,
}}
/>
)}

<button
className={
isCamera === "granted"
? "chat-control-button video-active"
: "chat-control-button"
}
onClick={() => toggleVideo()}
style={{
backgroundColor:
isCamera === "granted"
? isVideo
? "blue"
: "red"
: "orange",
}}
title={
isCamera == "granted"
? "Video Management"
: "Please provide video permissions"
}
>
<i
class={`fa-solid fa-video${isVideo ? "" : "-slash"} text-7`}
></i>
</button>

<button
className={
isAudio === "granted"
? "chat-control-button video-active"
: "chat-control-button"
}
onClick={() => toggleAudio()}
style={{
backgroundColor:
isAudio === "granted"
? isMute
? "blue"
: "red"
: "orange",
}}
title={
isMute
? "Audio Management"
: "Please provide audio permissions"
}
>
<i
class={`fa-solid fa-microphone${
isMute ? "" : "-slash"
} text-3`}
></i>
</button>
</div>
<div className="video-chat-main-buttons">
<PrimaryButton
className="end-consultation"
onClick={() => onMeetingLeave(bookingDetail?._id)}
>
End Consultation
</PrimaryButton>
{items?.length == 2
? items?.find((el) => el?.id == "1")?.label
: items?.find((el) => el?.id == "2")?.label}
</div>
</div>
</div>

{bookingDetail && !isMobile && (
<ChatBox
selectedChat={{
_id: bookingDetail?.chat_id,
booking: bookingDetail,
}}
/>
)}
</div>
</div>
<ReportModal
open={showReportModal}
close={closeReportModal}
bookingId={bookingDetail?._id}
handleLogout={handleLogout}
/>
</>
);
};

export default Room;

Had a weird thing happen today. Did a codec swap from a mac to a pc and when reconfigured everything works with exception of one Neatpad that when I try various activations methods the Neatpad will sign in for a second then prompt a wrong account type error and sign out. It will pair to other rooms just not the one that I swapped the codec. There is an ipad that will pair as a controller though. Any thoughts?

Windows 11 , 64bit
6.2.7 (5001) , 64bit