Our Zoom Room Controller app no longer has the room controls available in a webinar.  We have done everything - updated the iPad, updated the controller app, had IT professionals look at our Zoom Room system, had AV professional check everything in the Zoom Room. We have conducted several test webinars even using a different device - iPhone with the Zoom Room Controller app.  The room controls are simply not there anymore! 

We also tried adding the Zoom Room by name as a panelist (should not have to do this; should be able to set up a webinar, start the webinar, then join it using the Controller app).  That did not work either. 

I have our account rep looking into our licensing; he said that we don't need an additional webinar license for the Room itself.  We have a Zoom webinar license for our Pro account.  As far as I know, we never had a webinar license for the Zoom Room though we did make a recent change to the account.  Maybe that's the problem?

We cannot get any real help with Zoom support. Have spent almost two weeks working on this after having to come up with a contingency plan for our hybrid in-person and online webinar the day we needed it!  Zoom support just keeps cycling back the same canned responses and asking the same questions over and over again and not seeming to understand the issue.  We have an AV guy scouring things online looking if anyone else has this problem.

Anyone else encounter this?  Zoom Controller app no longer has room controls for a webinar, so we can't use the controller to manage the room settings like the camera positioning, the mics/audio, etc.  The whole point is it is a room controller!  It should have the room controls.  Where did they go? 

Hi,

I have three Zoom Rooms with issues when updating to show new meetings or deleted meetings. It seems like the Zoom Rooms does not update but it will update if I come off the application and go back in which is weird.

The calendar seems fine but the problem is that any changes made to the Zoom Room Calendar is not making changes at all to the Zoom Rooms UI and also the Tablet.

We also investigated that the issues with the Zoom Rooms have had their resources renamed and in the Calendar integration section this shows up with the old resource name 

This calendar resource is no longer available in the calendar service.

We would like to remove this old resource but it always keeps popping back up.

Please can anyone assist?

Thanks

We have 11 zoom rooms with our business that are currently working, but unfortunately, only 5 of the 11 zoom rooms are showing for our users on the desktop app under the "Contacts" tab.

I have checked the admin portal and have not found an option to unhide or add the zoom rooms to the directory. Where would I handle managing which zoom rooms show in the "Contacts" tab of the Zoom desktop application?

I have added a picture for reference about the Contacts tab and directory category.

My work is using Zoom Rooms and dialing into a MS Teams call via CVI license from a third party. From the MS Teams user's view, the zoom room name appears to be the SIP address of the zoom room calling in. Does anyone know how to change the name to the room name?

Hello,

We currently setup a couple new zoom rooms for our business. When on the Zoom desktop App, I only see a few of the Zoom rooms present under the contacts tab under a group names "(Business name) Zoom Rooms". The issue is that I can't find where the setting is in the admin portal to display those rooms under that contacts tab in my Zoom Desktop App. The option to "hide this contact" is not enabled, so I'm not sure why these zoom rooms are not showing up in my contacts. Does anyone have any insight on what I should check or do to make these show up?

We need to make sure this shows up for all users and not just me, is there a certain tab in the admin portal I should be looking at?

We have a simple JSON profile that lets us power a Samsung QBT display off or on.  So far, so good.

I've added what I believe are the correct rules to turn the display on or off based on our operation times.  Unfortunately, these are ignored; the display never turns on or off from the schedule.

Is there anything special we have to do to use these rules when setting operation times?

Sample code:

{
"about": {
"app": "CCI Zoom Room Profile Maker",
"version": "v0.2.5",
"url": "https://controlconcepts.net/zoom/",
"created": "Tue, 12 Sep 2023 20:06:17 GMT"
},
"adapters": [
{
"model": "iTachIP2SL",
"ip": "x.x.x.x",
"ports": [
{
"id": "display",
"name": "E4320",
"settings": {
"baud_rate": "9600",
"flow_control": "FLOW_NONE",
"parity": "PARITY_NO"
},
"methods": [
{
"id": "powerOff",
"name": "Power Off Display",
"command": "\\xAA\\x11\\xFE\\x01\\x00\\x10",
"type": "action"
},
{
"id": "powerOn",
"name": "Power On Display",
"command": "\\xAA\\x11\\xFE\\x01\\x01\\x11",
"type": "action"
}
]
}
]
}
],
"styles": [
"display.icon=icon_tv",
"display.powerOff.icon=icon_power",
"display.powerOn.icon=icon_power"
],
"rules": {
"operation_time_started": [
"display.powerOn"
],
"operation_time_ended": [
"display.powerOff"
]
}
}

Hello everyone
after updating macos version to ventura 13.3 faced screen sharing problem when connecting hdmi cable
Mac does not see the Zoom Room display, while zoom shows a black screen
this problem appeared on devices updated to 13.3
Mac from previous version macos Ventura 13.2 everything works fine
Has anyone already experienced something similar?

Hi,

 I am joining meeting using Polycom X50 which is control using the TC8 panel, I can join meeting but the share content button is grey. My PC is connecting the X50 using HDMI cable. The other participants can share there content at the same meeting. Need help here, thanks

Dave