We have seven Zoom Rooms and they are all using Samsung Galaxy Tab A (2019) tablets as controllers. They are all running Android 11 and version 5.15.7 of the Zoom Rooms app. The app is crashing frequently on all of the tablets. We had a ticket open with Zoom support for several weeks, and we provided multiple sets of logs and other information and they were not able to determine why that is happening. At this point, we are wondering if the tablets are simply too old and perhaps incompatible now. Is anyone else running this same tablet model as their ZR controllers successfully? Or does anyone have any other suggestions on what we might check? Thanks!

I have a Zoom Room with a projector and a large format display. The two displays are set to go into standby when no HDMI signal is received from the Windows Zoom PC. It worked great for years.

Recently, Zoom has stopped turning off the displays and just sends a blank (black) signal instead. This isn't so bad for the TV,  but is terrible for the bulbs in the projector. I've tried changing the room "Device Operation Time" settings, but I can't get Zoom to turn off the display outputs, it just sends a blank signal.

I'm trying to figure out why my hair looks "blue" and my black blouse looks "blue" as well every time I'm on a Zoom meeting.  I'm sure it has something to do with lighting, so I'm asking you all for some tips on how to make my lighting such that I don't look, pardon the pun, but blue.

It has to be my overhead light source, but can I add lighting somewhere else to help?  Any ideas?

We just got a new Zoom Room. I had a question about how it functions when compared to our former desktop zoom account. Our office only has one zoom login.

Let's say someone is in the Zoom Room, and starts a meeting in there. I am in my office, and need to join another zoom call that is unrelated to the one happening in the Zoom Room. Can I join (or start) this other zoom call just by logging into my desktop? Or will that be unavailable because the Zoom Room is already in a meeting?

Dear Zoom Community,

 I have been encountering persistent issues with Zoom on my Echo Show 8 in Canada for some time now. Despite my efforts to follow Zoom's instructions and multiple attempts to seek assistance from Amazon, the problem persists. I would like to share my situation with you.

I have been actively involved in a project to help seniors maintain vital connections with their families. To facilitate this, we have invested in over 200 Echo Show units. However, over the past six months, Zoom functionality on these devices has become unreliable, leaving many seniors feeling isolated. Zoom was their primary means of staying connected, and its malfunction has created a significant impact.

I am reaching out to the Zoom community with a plea for help. If anyone possesses the knowledge or experience to assist me in resolving these issues with Zoom on Echo Show 8 in Canada , your assistance would be immensely appreciated. Our seniors rely on this technology to stay connected with their loved ones, and your support can make a substantial difference in their lives.

Thank you for considering my request, and I look forward to any guidance or solutions you can provide.

Warm regards,

When connecting to our Zoom Room via HDMI the laptops sound can't be heard. The laptop's HDMI audio shows up as a separate microphone. The only way to hear the laptop's audio is to switch from the Room's microphone from the DSP ceiling mics to the HDMI audio input. Of course this means that remote attendees can now only hear the laptop audio and not the presenter.

One hardware solution is to use an HDMI audio extractor and route the laptop audio through the DSP, but it seems like this is something Zoom should handle gracefully in software. Is there a setting I'm missing?

If the laptop shares to the room wirelessly, all the audio works fine, but presenters really like the HDMI connection because it allows them to see their PowerPoint presenters notes on their laptop and connecting through the Zoom  client does not. Also some guest speakers are not allowed to run Zoom on their laptops.