Zoom Room Controller app no longer has room controls in a webinar
Our Zoom Room Controller app no longer has the room controls available in a webinar. We have done everything - updated the iPad, updated the controller app, had IT professionals look at our Zoom Room system, had AV professional check everything in the Zoom Room. We have conducted several test webinars even using a different device - iPhone with the Zoom Room Controller app. The room controls are simply not there anymore! We also tried adding the Zoom Room by name as a panelist (should not have to do this; should be able to set up a webinar, start the webinar, then join it using the Controller app). That did not work either. I have our account rep looking into our licensing; he said that we don't need an additional webinar license for the Room itself. We have a Zoom webinar license for our Pro account. As far as I know, we never had a webinar license for the Zoom Room though we did make a recent change to the account. Maybe that's the problem? We cannot get any real help with Zoom support. Have spent almost two weeks working on this after having to come up with a contingency plan for our hybrid in-person and online webinar the day we needed it! Zoom support just keeps cycling back the same canned responses and asking the same questions over and over again and not seeming to understand the issue. We have an AV guy scouring things online looking if anyone else has this problem. Anyone else encounter this? Zoom Controller app no longer has room controls for a webinar, so we can't use the controller to manage the room settings like the camera positioning, the mics/audio, etc. The whole point is it is a room controller! It should have the room controls. Where did they go?
Show less