Hi

We are using Zoom Rooms's NDI function to do live video production however we can only receive video feed via NDI, but no audio feed! 

The meeting works well without NDI (we see and hear everyone) but as soon as we assign a speaker in one of the 3 NDI outputs in our controller (an iPad), we lose all speakers' audio. We are using Tricaster TC2 as a production system, we do receive the video feed via NDI in our Tricaster, but we do not receive any audio at all! What's more, we lose the audio on our computer that's running Zoom Rooms as well (while the speakers continue to hear each other).  

We have the same problem with both Mac and Windows. We also tested our NDI function on our Tricaster with other video conferencing tools, the NDI on our Tricaster definitely work.

Please help!

Thanks!

Добрый день! Нужна помощь решения проблемы, суть заключается: При включении видео подвисают кнопки управления . В отключенном состоянии работает без проблем. Камера Cisco room bar,компьютер на базе процессора core i 7,jоперативная память 32 gb,видеокарта 6 gb,скорость интернета 1 gb/s,утсановлено последнее обновление zoom и microsoft windows.  

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