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Zoom AI Companion2024-03-13 02:11 PM
2024-03-19 05:13 AM
Hi, NocturnalDC.
Error code: 5 means there is a problem with the validation of the certificate, but it is not clear why. I would recommend opening a ticket with Zoom Technical support so that the issue can be identified.
By the way, does the error disappear if you restart the Zoom Room? That might be a workaround while the issue is not fixed. If you just started the device up, you might want to wait 10 minutes before this. A lot of these certificate issues are usually related to time settings misconfiguration or connection issues to a NTP server.
More on Zoom Untrusted Server Certificate issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067461