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Teams app just spinning when trying to connect from a zoom room using a Poly x50

Tom-Nko
Explorer
Explorer

‎2024-03-19 10:04 AM

so recently i noticed that when i try to connect to a teams meeting from one of my zoom rooms on a poly x50. will not connect it gets stuck on connecting and never goes any further. 

 

my work around has been to use the sip address for the teams meeting. 

on a tc8 touch pad 

1. hit the down arrow under new meeting 

2. select sip/h323

3.enter sip address for the teams meeting or the H323 address

this connects right away. 

all my devices are running (5.17.5(2521) for the tc8) & 5.17.7(5) for the poly studio x50

 

poly software is 4.1.3-394009

 

 

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