Hello there! I am new to zoom phone and I will be using it to take incoming calls from my clients. I have set it up on my desktop and mobile phone. I did try to test it out with one of my clients but whenever he calls me, the call notification does not pop up on my screen on either desktop or my phone. I will only found out that someone called because it showed up on the history. According to the person who called me, it say's that I am not available. I have ensured that my status is available and ringtone has been set as well. Need your help on this, please!

Hello Zoom Community Members! 

I wanted to inform you about the 10DLC enforcement starting July 10, 2024.

All US and Canada toll and virtual service phone numbers used for SMS/MMS within both the Zoom Phone and Zoom Contact Center services must adhere to industry standards and legal requirements by being included in an approved 10DLC campaign to continue sending SMS/MMS. Failure to comply with this industry and legal requirement will result in the inability to send SMS/MMS messages.

The campaign registration checklist can be found here: Ensuring SMS/MMS 10DLC Campaign Compliance for Zoom Phone

You will no longer be able to send SMS/MMS if one of the below scenarios applies to you:

• If you are awaiting approval of an existing campaign and have not been able to assign numbers to a 10DLC campaign.
• If you are trying to send messages from numbers that are not a part of an approved 10DLC campaign.
• If you have acquired new numbers and not assigned them to a 10DLC campaign.
• If you have not created your 10DLC brand and campaign.

To check the registration status of your phone numbers, access the Phone Numbers section of the Zoom Phone or Zoom Contact Center web portal and review the Messaging Verification Status. Any number that uses SMS/MMS will need to have the status of Verified on or before the July 10 deadline to continue using SMS/MMS.

Notes:

• Canada-to-Canada messaging will be exempted from this 10DLC requirement (however, regulations and requirements may be subject to change over time).
• Canada-to-US messaging is included in the scope of the above requirement of 10DLC registration.

LEARN MORE: 

• The Zoom team has put together an informational webinar for you with all the details and steps required to ensure your business has no SMS interruptions. Register for the webinar here.
• 10DLC full registration enforcement
• 10DLC Campaign creation checklist 

Hello!

I need help figuring out how to set up our zoom phone system to automatically save all the phone recordings to our Dropbox. We have this set up for our zoom video meetings, but I cannot seem to find any support on how to get it set up for phones. It is way too time consuming to manually download every recording. Thanks in advance for your help!

We are transportation company, we don't have the bebsite and you want the Privacy Policy for SMS Cham. My question: we need to create the web site with Privacy Policy only becouse you need it? Or maybe I don’t understand something, I can send you all the information about our company, we are a completely legal company with all documents and insurance. You have no support for why your service has become so inconvenient and complex. 10DLC Brand Name Active !!!! But we can't activate SMS Campaings because we have not the web site.

Hi,

We are currently in the process of switching from 3CX to Zoom Phones. We use Yealink T29Gs, and we want to remove the softkeys for Park and RTP Status while talking on the desk phone We want to remove them because it adds the More softkey which means in order to end the call, you have to press More then End Call.  

I was able to create a custom soft key that ends the call without pressing More but I was only able to put it second or third on the list. I would really like the ability to remove Park and RTP Status so the More button wouldn't exist.

I was also able to manually get rid of the more button by going to the phone web page -> Settings -> Softkey Layout: enabling 'Custom Softkey,' selecting 'Talking' Call State and moving Conference to the 'Unselected Softkeys' category. Unfortunately, I wasn't able to find a way to do this through the provisioning template since Yealink doesn't seem to have these variables in their config.

I would like for it to be in a provisioning template or some way to be automatic. We have more than 200 phones, so manually doing it isn't scalable.

Thank you,

Mason

Hi! I have a small business, I'll be counseling and it's only me. I have Zoom Workplace Business Pro, and I did this because I wanted my own phone line. However, it has assigned me an extension. When I set up, I think it said I could have it as a personal line, but I guess I didn't fully understand. Is there a way to go back and change this? I do not want to buy an additional line, I just want the phone number I originally bought with no extension.