Hi All,

I am in the process of moving from Ring Central to Zoom Phone. I want to know:

1) If I set up my current desk phones to be compatible with Zoom Phone will it no longer work with Ring Central because my numbers are not ported yet?

2) To confirm, once my numbers have ported, they will be inactive with Ring Central?

What would you recommend I do to best coordinate this so we don't have any downtime?

Hi everyone!

Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a  hard time picking up phone calls from different phones in our office. Please let me know if you can help! Thank you!

i have downloaded zoom phone report. But the calls count in report looks not correct.

By Call queues report and By Users report (both reports counts are not matching)

user report i am seeing more call count compare to call queue report.

i have downloaded log report from phone system and it is also completely different compare to call queue and user reports.

is there any proper document on how call queues and user reports are getting generated?

On the Zoom help page for Managing Call Queues (https://support.zoom.us/hc/en-us/articles/360021524831-Managing-call-queues) it states the following:

• Rotating: Rings available members in a regularly changing order so that calls are distributed evenly.

Does anyone know what 'regularly changing order' means?  I assumed it would choose a different user to ring first each time a call came in, but my users are telling me that it look like Zoom is choosing the same user, so I'm not sure what logic is being used to 'regularly change' which user gets picked first for the incoming call.  Any insight would be apprecated, thanks.

I'm having a problem in an organization I volunteer with. I am working on a helpline, so I'm taking a call on Zoom and then, if I need to speak to a supervisor, I have to put the call on hold and go into a Zoom meeting through a separate link. I appear to be unable to do that. However, next time I try to go on Zoom (once I'm off the phone) I'm told I'm already in another meeting, but I can't see this other meeting and (apparently) they can't see me. Nobody else at the organization has this problem. I seem to be the only AppleMac user (specifically MacBook Air with Chrome) but I don't think the problem is intrinsic to the equipment as I have been able to do this when listening in on a call with someone else which they have put on hold.

Hello,

I am curious to hear if there are any solutions for automatically assigning a direct number (via SAML/Okta or API). I understand that we can automatically assign extensions by passing 0 in the SAML attribute, but it does not work for direct numbers.

Thanks in advance!