i have downloaded zoom phone report. But the calls count in report looks not correct.

By Call queues report and By Users report (both reports counts are not matching)

user report i am seeing more call count compare to call queue report.

i have downloaded log report from phone system and it is also completely different compare to call queue and user reports.

is there any proper document on how call queues and user reports are getting generated?

On the Zoom help page for Managing Call Queues (https://support.zoom.us/hc/en-us/articles/360021524831-Managing-call-queues) it states the following:

• Rotating: Rings available members in a regularly changing order so that calls are distributed evenly.

Does anyone know what 'regularly changing order' means?  I assumed it would choose a different user to ring first each time a call came in, but my users are telling me that it look like Zoom is choosing the same user, so I'm not sure what logic is being used to 'regularly change' which user gets picked first for the incoming call.  Any insight would be apprecated, thanks.

I'm having a problem in an organization I volunteer with. I am working on a helpline, so I'm taking a call on Zoom and then, if I need to speak to a supervisor, I have to put the call on hold and go into a Zoom meeting through a separate link. I appear to be unable to do that. However, next time I try to go on Zoom (once I'm off the phone) I'm told I'm already in another meeting, but I can't see this other meeting and (apparently) they can't see me. Nobody else at the organization has this problem. I seem to be the only AppleMac user (specifically MacBook Air with Chrome) but I don't think the problem is intrinsic to the equipment as I have been able to do this when listening in on a call with someone else which they have put on hold.

Hello,

I am curious to hear if there are any solutions for automatically assigning a direct number (via SAML/Okta or API). I understand that we can automatically assign extensions by passing 0 in the SAML attribute, but it does not work for direct numbers.

Thanks in advance!

I am considering moving our bookstore from comcast to Zoom phone but have several concerns.

1. All workstations will need a deskset so I'd be acquiring Poly VVX D230 phones. Most of our staff have never used Zoom and are computer illiterate. Can I just place a deskset at their station and have it treated like a regular phone? Is there some sort of login that would have to be done at that station?

2. I don't so much have users as I have workstations. During the day different people will occupy any given workstation. Would I just add the workstation  as the user or do I need to enter the individual names of the people who will be working there?

3. We currently have 6 incoming lines that roll over in the event that the main number is busy. Would I just add additional phone numbers to my plan and then have the ability as the admin to effectively create the same situation?

I'd like to make a call from the Zoom app by adding the Zoom app from Teams.
However, if you call from Zoom, you will find the Zoom web portal.
Is there anything I need to set up in Zoom?
The mail logged in to Teams and Zoom mail are different.

I solved it.

We use Google Calendar Working Hours and Locations so we know when and where everyone is working. 

Is there a way to integrate this information to Zoom Phone System > Users & Rooms > User > User Settings > Business Hours? Or do I have to get everyone to manually update their business hours manually?