I'm having a problem in an organization I volunteer with. I am working on a helpline, so I'm taking a call on Zoom and then, if I need to speak to a supervisor, I have to put the call on hold and go into a Zoom meeting through a separate link. I appear to be unable to do that. However, next time I try to go on Zoom (once I'm off the phone) I'm told I'm already in another meeting, but I can't see this other meeting and (apparently) they can't see me. Nobody else at the organization has this problem. I seem to be the only AppleMac user (specifically MacBook Air with Chrome) but I don't think the problem is intrinsic to the equipment as I have been able to do this when listening in on a call with someone else which they have put on hold.

Hello,

I am curious to hear if there are any solutions for automatically assigning a direct number (via SAML/Okta or API). I understand that we can automatically assign extensions by passing 0 in the SAML attribute, but it does not work for direct numbers.

Thanks in advance!

I am considering moving our bookstore from comcast to Zoom phone but have several concerns.

1. All workstations will need a deskset so I'd be acquiring Poly VVX D230 phones. Most of our staff have never used Zoom and are computer illiterate. Can I just place a deskset at their station and have it treated like a regular phone? Is there some sort of login that would have to be done at that station?

2. I don't so much have users as I have workstations. During the day different people will occupy any given workstation. Would I just add the workstation  as the user or do I need to enter the individual names of the people who will be working there?

3. We currently have 6 incoming lines that roll over in the event that the main number is busy. Would I just add additional phone numbers to my plan and then have the ability as the admin to effectively create the same situation?

I'd like to make a call from the Zoom app by adding the Zoom app from Teams.
However, if you call from Zoom, you will find the Zoom web portal.
Is there anything I need to set up in Zoom?
The mail logged in to Teams and Zoom mail are different.

I solved it.

We use Google Calendar Working Hours and Locations so we know when and where everyone is working. 

Is there a way to integrate this information to Zoom Phone System > Users & Rooms > User > User Settings > Business Hours? Or do I have to get everyone to manually update their business hours manually?