Cannot send a text messages

[PJ610]

I cannot send text messages to external phone numbers unrelated to the Zoom client. I do not know why. Anyone else working in my organization can do it, and I have a problem (screenshot). The settings are the same as for all of them. Does anyone have any idea what could be causing this?

[Ray_Harwood]

It’s possible your admin has turned off SMS messages for you. You might review and forward this Zoom Support article on setting SMS:

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS

It’s possible they have turned off SMS for the number assigned to you. Your Admin should review at Admin -> Phone System Management -> Users & Rooms and click in your name, then look on the Policy tab for the SMS setting: