cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

More Granular Real Time Analytics Requested

dkaseman1
Newcomer
Newcomer

‎2022-06-28 10:46 AM

Our agents are more productive when they can view a "real time" wallboard with more granular details.

This would be top most on our wish list! We'd also like to be able to drill into the call queues to the agent detail levels and show a panel with all call queues and the number of agents that populate them.  I'm sure that  your developers can recreate this!

 

Agent Status by Agent Name
Agent Name / Agent Status/ # Calls/ # ACD/ Duration/ Release Code/ Caller Name / Num Group/ % ACD /Answ # /NACD Extrn # /NACD In # /NACD Intrn
 
0 Likes
1 REPLY 1

crchan123
Zoom Employee
Zoom Employee

‎2022-07-05 09:56 AM

Hi @dkaseman1, thanks for the suggestion! The Zoom Community is not a place where feature requests are tracked, so I highly encourage you to submit your ideas within our feedback form: https://zoom.us/feed.

0 Likes