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It’s possible your admin has turned off SMS messages for you. You might review and forward this Zoom Support article on setting SMS:
https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS
It’s possible they have turned off SMS for the number assigned to you. Your Admin should review at Admin -> Phone System Management -> Users & Rooms and click in your name, then look on the Policy tab for the SMS setting:
