Disabling voicemail

[CallyMark]

Hi All

Does anybody know if it is possible to disable voicemail for a call queue within Zoom? So the call just disconnects after playing an automated message

Thanks

[IP-Man]

@CallyMark , yes there is an option to disconnect under user settings call handling parameter "when a call is not answered" you can either choose the option to forward to VM or disconnect.

For a Call Queue, just go to call queue profile and you can set that scenario to the overflow setting.

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[CallyMark]

@IP-Man thanks for the help, we don't have the disconnect option in the drop-down, just the options in the screenshot below. Do you think we could have an incorrect setting somewhere?

[IP-Man · Accepted solution]

Perhaps you do not have the necessary privilege to do so?

Here's our KB document showing the requirements on changing CQ settings that you might want to check.

Changing call queue settings  

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