I am having an issue in my home office using Zoom Phone where I am not able to receive incoming audio.  This only happens with Zoom Phone, when I get on Zoom video calls incoming audio is fine.

The extremely strange thing is if I unplug Ethernet from my computer, so I am only on WiFi the audio problem goes away.

Fact everything is fine on Wi-Fi seems to indicate this isn't a firewall issue, but maybe a specific router port setting?  

This didn't start being an issue until I upgraded to a new Verizon router, model G3100.  I've configured this router the exact same way my previous Verizon router was configured, so I am at a loss.

Any suggestions that could cause this to be happening?

Zoom is on Version: 5.13.5 (12053)
ISP Router - G3100

Wireless Mesh Router - Amplifi HD

Wired Switch for all hard-wired devices - Extreme X435-24P-4S

I've recently started experiencing some speaker issues on my desktop Zoom usage.

1) When dialing out, I hear the dial tones fine, but then can't hear the line ringing prior to the other end picking up so I have to watch the screen to see when the timer starts to determine when someone picks up on the other end. 

2) When I go into Audio settings and run a "Test Speaker", I get an initial sound and then it drops out altogether even though the output level indicator is still fluctuating. 

I've reviewed all the troubleshooting and proper setting functions provided on the website, but nothing is working. I thought possibly it's an issue with my computer's built-in speaker, but when I play music (e.g., Spotify) on it the sound is fine and works every time. 

I'm running in Windows 11 and on a newer Asus Vivobook S.