I am an instructor that has recorded many lectures and I store the lectures in the Zoom recording cloud.  I then share the links to each chapter recording with students enrolled in online learning.  I am required to keep track of a students hours spent in various online tools and the Zoom lectures are one of our most popular tools.  When I open the recording analytics for the recordings on the cloud I only see the viewer as "Guest."  What I need to see is the viewers email address so I know how is actually viewing each recording and for how long.  How can I change the parameter so I see the the viewers email address?   

Thank you for your help,

Debi

I'm often in a team meeting with a dozen participants. Normally after each person speaks, they go on mute. However, there appears to be a bug that is triggered by going on mute, that random blips occur, which sound like repeated audio frames from the next person to speak, until the previous person unmutes and re-mutes.

We're all on Mac (except one user) and are normally pretty up-to-date (centrally managed, currently all on 5.17.5 (29101) but it's been going on for ages).

I've not been able to find out if this is a known bug or not, as searching for this issue comes up with a lot of random unrelated problems.

I am using MacBook bro and desktop app of Zoom with latest version. Yesterday I faced a peculiar issue. While sharing a HD video (through advance sharing option), it suddenly stopped. 

Took the following steps however didn't resolve the issue:

1. Unshared the screen and shared screen (screen went black)

2. Started the video again.

Lastly, I quit the zoom application and started the app again and it solved the problem.

Question:

1. Is there is a limitation on length of video which can be shared using zoom share feature.

2. Is there a limitation on size of the video which can be shared using zoom share feature.

Thanks for help.

Installed new Zoom Workplace on my 64-bit Windows 10 Home setup. All features work accept, when joining a meeting, a dialogue box asks to Join with Computer Audio and then stalls. I have rebooted my machine and even uninstalled the Zoom App and reinstalled it....to no avail.  I don't have this problem with either Microsoft Teams or Google Meet so I guess something is amiss with the software.  Any suggestions please.

Has anyone had issues with people unable to access a zoom meeting because the link does not work?  Also, has anyone found that their recorded zoom calls do not download to their computer storage?   I have experienced multiple issues in the month of May... I hope zoom technical support or management looks at this forum.   At the Pro level, I do not have access to a live chat, or person to discuss technical issues.  This is a problem.  The bots are telling me I am not logged into my account.   Sorry for my rant.  

Hello. I have a problem with joining the Zoom meeting.

I can't join Zoom because of the AI program.

When I click the 'join the Zoom' button, the AI program shows and doesn't let me in the Zoom.

My phone is Redmi Note 11T 5G. 

If anyone has had the same problem as me, I would appreciate any advice.

If I go into my scheduled meeting in advance of the actual date, just to test it out etc. -- does that start the 30-hour clock ticking? After I finished my test, I clicked "Leave meeting" (as opposed to "End the meeting"). We're more than 30 hours out from my scheduled meeting, so I don't want that clock ticking and the meeting will have expired before we even get to that date. Thanks!

We have  a regular zoom call. The link is public so anyone can join. There are a cohort of regulars attending that informally meet 5-10mins before.

The problem is how to let the regulars (or approved attendees) into the meeting room while using a waiting room to manage 'gatecrashers'.

I considered adding as Users - the problem is that the if the email is associated with another zoom account, from what i can see, they lose that access and merge details to the inviting account (not useful).

Is it possible to whitelist specific emails? (rather than domain, again not useful) . Or enable waiting room by pass by password ? Or can a recurring meeting be set up that requires registration for access, so that new attendees will be required to register (Once)

A suggested solution would be much appreciated .

Hi all,

I have the latest updated Samsung Tab S9+ - bought specifically for Zoom meetings. However, on this 1 month old device, when I screen share (normal screenshare), everything looks fine to me, but the participants tell me, that it freezes and my sound dissapears. When I turn off screen sharing and return to the meeting, all is fine and they see and hear me again.

Others having this bug?

Best,

Daniel

At our company we have many machines in which version 6.0.39959 is installed (64bit) and mysteriously after a coupe days version 5.17.34827 also shows itself installed in control panel.  However inside the directory for C:\program files\zoom\zoom 64-bit\ , the only file present is "CustomAction.dll"  .   Why is this version installing itself ?  We cannot figure out why.

I would really mind this happening except it will kick people off meetings why it decides to install itself.