We have two brand new HP Chromebooks that our sons started using for online school yesterday. Using the Zoom for Chrome - PWA app, upon joining their class/meeting, their video screen is black (with their display name in white). The “Start Video” icon/button in the lower left of the screen is unclickable. If we click the three-dot menu button on the thumbnail of their video at the top of the screen, we can click to start video - but that only takes away their white display name and the screen is completely black. 

This is occurring about 2/3 of the time they join a meeting. We have also tried using Zoom in the browser and the regular Zoom app (not for Chromebook). The problem is inconsistent and seems to come and go, no matter what we do (uninstalling/reinstalling apps, switching between browser and app, restarting the device, etc). Please help!!

Hallo,

ich benutze Zoom als Veranstalter seit 3 Jahren. Seit dem letzten Update kann ich meine Teilnehmer trotz angeschalteter Mikrofone nicht mehr hören. Was kann ich tun? Wer hat das gleiche Problem gehabt und vielleicht schon eine Lösung?

Mit freundlichen Grüßen    S.Kühn

Hello! I hope you can help with this.

When I share my screen, choosing the second of the left option in where my face is seen, and the my entire desktop, after which I position my camera in the bottom left corner, instead of the top right, Zoom repositions my camera to the top right corner when I finish recording.

The thing is, this is not always. 3 out of 10 times, the recording actually shows me in the bottom left corner, where I want my speaker window to be.

Why is this and how can I prevent Zoom from randomly moving my speaker window to the top right corner?
This is completely random, and I have to cross my fingers hoping zoom LEAVES the window in the bottom left.

so in short: I want speaker window, bottom left. I choose layout: bottom left speaker, I record and move active speaker window to bottom left corner. I stop recording, I stop sharing, I end meeting. Video is processed.
3 out of 10, face bottom left
other times, face top right.
I don't want top right, I want bottom left. Zoom randomly changes this.

I hope you can help!

I have a MacBook Air (OS Venture 13.5) and Zoom (version 5.17.5). When I use Zoom through my browser, or through the Zoom app on my computer or iPhone SE, I do not have the option for Remote Control. I can share my screen, but I don't have the option for Remote Control.

In Zoom settings, Basic Meetings Remote Control option is on.

In my Mac Privacy settings, Zoom can access the camera, and Remote Management is on.

Thanks for any suggestions.

We use Zoom for  meetings.

We have people sitting onsite and people logging in via Zoom.

We have a PC connected to a TV monitor so that onsite people can see people on Zoom.

(We turn off audio & video on the PC as we just want to display Zoom on TV monitor for onsite people.)

We keep the PC/TV in Gallery mode (so onsite people can see Zoom people) and then MANUALLY SWITCH to Speaker mode when someone on Zoom speaks. Then we MANUALLY SWITCH back to Gallery mode when the speaker is done. It would be nice if there were a third option that did this automatically.

The PC is not close to where onsite people are sitting and we connect PC to TV via HDMI cable so we need a person sitting next to the PC to do the manual switching. If Zoom had a third option, we wouldn't need the extra person doing the switching.

We tried replacing the HDMI cable with Chromecast and Apple Play but then there is a noticeable delay betweeen the sound of the person's voice and their lip movements so, for us, HDMI is the way to go.

For our setup, HDMI length limitations make it necessary to have someone sitting at the PC to do the switching.

Another question: I couldn't find a way to submit this request directly to Zoom support. If anyone knows a way to do that, please let me know.

Thanks.