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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What are Zoom Meetings?

Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!

Recent Activity

Audio Choppy on Android Phone

Just got a new Motorola Moto G Power 5G - 2023. Audio is very choppy when using Zoom. It happens with both sending and receiving audio. I've tried restarting the phone, reinstalling the Zoom app, turning off video, and clearing the cache. The network... Show more

Just got a new Motorola Moto G Power 5G - 2023. Audio is very choppy when using Zoom. It happens with both sending and receiving audio. I've tried restarting the phone, reinstalling the Zoom app, turning off video, and clearing the cache. The network connection is good. Other devices work fine with Zoom (computers, iPhones, Samsung tablet). It's only the phone that is having this problem. Also, audio works fine with other apps. What else can be done to try and resolve this issue?

 
 

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Where are the downloaded files in Iphone?

I joined a meeting and downloaded some files linked in the chat. I was using the iphone zoom app. After the zoom meeting ended, I searched for the downloaded files in my phone but I did not find them. I don’t know where they are. I hope someone can h... Show more

I joined a meeting and downloaded some files linked in the chat. I was using the iphone zoom app. After the zoom meeting ended, I searched for the downloaded files in my phone but I did not find them. I don’t know where they are. I hope someone can help me on this. Thanks.


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Resolved! Zoom technical issues and chat history

Trying to find out how to view my chat history and meetings I have attended has not been successful, apparently you can't do this on a 'free plan'. There isn't a place where I can see my mentions or chat history once it's closed? It is also hard to s... Show more

Trying to find out how to view my chat history and meetings I have attended has not been successful, apparently you can't do this on a 'free plan'. There isn't a place where I can see my mentions or chat history once it's closed?

 

It is also hard to submit a ticket with my account when it just gets closed a few minutes later for not having the correct email address when I am literally using the account I signed in with. I'm struggling with zoom honestly, any help or advice would be appreciated! Thank you!


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online chat support

I tried to reach technical support on live cha but was told my account did not entitle me to that. I am sure I used in the past and I do pay for my zoom account. Have things changed recently or has the AI on live chat got it wrong?

 

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Motion Lag

The video of me while on a Zoom meeting as I see it, has crazy motion lag when I move my head or arm. This has happened whit-in the last two weeks. Any ideas on ways to fix this?H/W: Computer-Apple Studio 1, Camera-Logitech BrioS/W: MacOS 14.3, Zoom ... Show more

The video of me while on a Zoom meeting as I see it,  has crazy motion lag when I move my head or arm. This has happened whit-in the last two weeks. Any ideas on ways to fix this?

H/W: Computer-Apple Studio 1, Camera-Logitech Brio

S/W: MacOS 14.3, Zoom Version 5.17.11, Brio F/W Version 2.0.64


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My personal account has been taken over my my organization's account.

I have a personal account that I pay for and have access to my organization's Zoom account. I sign into them with separate emails. The organization's account seems to have taken over my personal account. I need to have them separate. I did have to in... Show more

I have a personal account that I pay for and have access to my organization's Zoom account.  I sign into them with separate emails.  The organization's account seems to have taken over my personal account.  I need to have them separate.  I did have to install Microsoft 365 for my organization.  Help!


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odd shapes in virtual background

I'm in my meeting - my admin has downloaded our required virtual backgrounds. I have used this for several months with no issues. Today, there is a shape box in my virtual background/camera that is a box, rectangle or heart as options - and what it d... Show more

I'm in my meeting - my admin has downloaded our required virtual backgrounds.  I have used this for several months with no issues.  Today, there is a shape box in my virtual background/camera that is a box, rectangle or heart as options - and what it does is has the background (literally in the background) but the shape without the background and you can still see my room background.


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notification emails not being sent for new meetings

Hello! 

 

New user here....I have created a meeting and notification emails aren't being sent to the attendees or to my personal email as the host.  Is there a setting I need to check?

 

Thanks in advance! 

Resolved! Trying to disable Waiting Room when using passcode

Hello- We don't want a waiting room to be used for meetings, since we're using a passcode. I've made sure the waiting room toggle is set to off under our admin portion and individual, yet 3 of our 4 users continue to have waiting rooms. This is probl... Show more

Hello-

 

We don't want a waiting room to be used for meetings, since we're using a passcode.   I've made sure the waiting room toggle is set to off under our admin portion and individual, yet  3 of our 4 users continue to have waiting rooms.  This is problematic for our clients. How do I disable the waiting room for all users under our account?

 

Thank you.


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Some invited users can't activate their microphone

When I am connected on my meeting room, some users can't activate their microphone. And some users can activate their microphone.On the same device, if I connect on another account, all the users are able to activate their microphone...Very strange..... Show more

When I am connected on my meeting room, some users can't activate their microphone. And some users can activate their microphone.

On the same device, if I connect on another account, all the users are able to activate their microphone...

Very strange...

Probably linked to one parameter of my account, but which one ?? 

Any idea ?


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