When I am in a zoom meeting and the Facilitator shares her screen to show us a document, my entire computer screen goes black.  I can hear the participants, but not see them.  They can see & hear me.  This is very important for me in the volunteering I do.  How do I fix this?

I have an HP computer, and running windows 10.   This problem only started about a month ago.  Hope someone has the solution.

Why can't I disable the waiting room once I'm inside a meeting? Previously, I used the waiting room only at the start of the meeting, and once it began, I would go to participants, more, and I could disable it. Now, this option appears in a lighter gray and doesn't allow me to change it.

We have a couple of Polycom Group 700 series codecs. We are wanting to use them to dial zoom IPs and then join a Zoom call - by entering meeting ID and password through the polycom touch screen. We have a couple of Zoom IPs saved from previous session. We go in through the touch screen, select call and then search the favourites and select the appropriate IP. When we press call, the call is tried briefly but then "tjhe call has ended"  appears or it goes right back to the same screen. Nothing happens. In the past it would call and then Zoom meeting comes up asking to put in meeting ID and password - this is no longer happening. We are not doing anything through SIP, but have H.323 selected, We are also not using any of the backend polycom server technology as we had in the past such as RPM, RPAD, etc, I am not sure why this is no longer working. Is there something else I should be doing?

Hi! I am doing research using zoom and need to record the meetings to later code them (participants have agreed to them being recorded). However, when I share my screen to show them videos, Zoom only records the person who is speaking. This is a problem because since I am showing them videos, it detects the audio coming from me, and it does not record the participant (only the voice). Is there a way of recording both me and the participant whilst sharing my screen?

During Zoom meetings, I don't hear the alert when people enter and leave the room, even though the notification option is abled. Also, when I'm a guest at a meeting and the host shares his computer's sound, I don't hear it either. I don´t know if the problem is on Windows or Zoom