Hi all, 

I have a pro account, which apparently doesn't have live support. I am running into an issue where when someone joins my meeting, there is no chat history for them. I can see all the chats that have been said so for but they can't see it. I basically need to repost any messages for the new participates to see it and the old participates then see it multiple times in the chat. How can I fix this so any time someone joins or leaves and rejoins they can see the chat history? 

tl;dr - when calling in using participant ID, app and phone are linked; when link is lost (happens often), there's no option to re-link them

I sometimes call into Zoom meetings I've already joined via macOS or iOS apps when I'm moving and may be switching between cellular and WiFi connections. When I start, I typically use the same participant ID when calling in so I show up as a single participant and mute/unmute inside the app applies to my phone connection. That's great.

Unfortunately, I frequently the app (especially on iOS) frequently loses its connection for various reasons (app crashes, switching between apps, internet glitches, whatever) and ends up getting assigned a new/different participant ID. At this point, I'm still connected to audio with my phone, but I can no longer use the app to mute/unmute my phone because it shows as no audio connected (and I appear as two participants in the meeting).

Is there any way to reconnect the devices other than hanging up and dialing back in with the app's new participant ID (and miss part of the meeting audio)? It would be really nice if, when connected by phone and app in the same meeting as two separate devices, the audio button in the app would offer a "merge with my phone" option to re-link audio controls between app and phone. I'm assuming that, since I'm using a participant ID and my phone shows as my account in the meeting, Zoom knows the phone and app belong to the same account.

I need help with recording settings.  I want my recording to show all participants - mobile & pc, all on one recorded screen all the time.  I keep getting only the speaker showing up on the recording but I need to see all 3 participants.  I thought I had the setting on "Gallery View" but only the speaker shows up.  I am not tech savy and have spent hours trying to figure it out.  I have windows 10 on a Dell Inspiron Laptop PC and my zoom is up to date.

Thx.