Hi, 

I want to find out if anyone in this community has updated their Zoom for desktop to Zoom workplace.

My regular Zoom call from desktop was not working. So I was given through Zoom support that I need to update to Zoom workplace, which I don't think it's like the regular Zoom that I have for the past 3 years.

I was able to schedule meeting calls, but I cannot connect via Zoom with the other person (The screen just spins around)

It's really frustrating when you paid for something, you cannot get live phone support. 

Help!

Thanks, Jenny

I have started using my iPad Pro for Zoom meetings. I certainly love the center stage feature with the camera. I would love to find a way to move the participant window screen to the top or the side when a presenter is in screen share mode.

I've looked in the upper right 9 square grid, meeting settings, and still can't find an option to move it to the top or side. I would like to be able to glance up to see hands raised or other reactions while the presenter is sharing screen.

@screenshare @ipadpro

Hi everyone, I know this theme has been addressed in the past but it seems that mine is a little bit different, I just have a new Macbook M2 Air and already disabled the airplay receiver on the system, all of the systems are updated in both devices, both devices are in the same WiFi, but whenever I want to airplay from the iPad to the Mac via Zoom it says that it is impossible to connect. I've tried with other iPads and does the same, I successfully connected to AppleTV's so it seems that the problem is either the Macbook (but I can also successfully airplay with the internal feature of airplay receiver) or something with Zoom. I remember that in the past, whenever I wanted to Airplay I received a message about installing some pluggins. I no longer see that message anymore. Hope someone can help me.

I have a strange case.  A student of mine has an up to date chrome browser on a full windows computer yet when she tries to enter my zoom with a direct link, she get's the "zoom sign in" screen.  Normally, this type of thing occurs when students/people are using an Android device like ChromeBook and they need to go to chrome settings and toggle the "request desktop site" to fix this.   But she is definitely using a windows computer and thus full version of Chrome browser which doesn't even have the option of "request desktop site".  (Which is not the issue I assume).

What should I try to do to make the direct link for work her?

Setting up a new audio-visual system and having trouble getting video from a Vaddio AV Bridge to be recognized by the Zoom account.  We have set the video/camera source in the device hosting the Zoom meeting to be the Vaddio AV Bridge. We have a camera feed coming through the Bridge to participants in the meeting nicely. A separate feed of slides, including video components, is not showing up in the meeting. The host device just shows up as a black box to meeting participants. The audio is coming through clearly to the participant devices - but no video is shown. Video feed to other peripherals not on Zoom have both audio and video portions. 

We thought it might be some sort of copyright protection blocking - but this is happening with text slides in addition to video slides with audio components.

Current Zoom Client 5.9.0

26 frames per second video output

640x360 resolution video output

upload speed is 85-147 mbps

Thanks for any suggestions.

I am a therapist and have been using Zoom for about three years.

I have had many issues since the platform changed to Workplace with its overwhelming amount of features (many of which are not required for professional private therapy sessions). I do not have the time to keep watching videos on troubleshooting.

The worst issue is that my new clients are getting very frustrated with persistent login problems, they are not able to simply click on the embedded link anymore. I have had to add on extra time at the end of the session due to the ten-minute struggle to connect easily. Unless I can sort this out soon, I will have to find a different video call platform.

Any advice would be welcome, please!