We notice that users in China could not attend meeting, the Error Code 13215, while other countries go well. Please Zoom resolve it. We payed the money but you do not provide the service.  Please get back to me the solution ASAP.

I am looking forward to your reply.

Thank you so much.

I am unable to sign in to the zoom application on my iPad. I am getting the error "cannot connect. Please check your internet connection"

I have internet connection as i am able to browse.

I have also been able to sign in on zoom web from a web browser

Some of the troubleshooting i have done includes switching to my mobile internet from Wi-Fi and also updating the application to version ,nothing has worked so far.

Kindly assist

HelloSInce  2024  when  the meetings ends(as  free user)  after  40  minutes  i  can not start  new  meeting immediately as in the past.Appears the message that should wait  10 minutes.As  i  see in community  this is  normal  but  i know  other people  who do not see this message and continue to connect directly after the 40 minutes have passed.Why  to some free users appears the limitation of 10 minutes and not to others?Also  i would  ask you for free users  isn't available anymore the ''submit ticket''  support?Than k you

最近、PCをdynabookに買い換えました。

zoomの立ち上げ時にカメラをONにしていると、うまく立ち上がらず「バーチャル背景をまだ読み込んでいます」というメッセージが出て画面が固まってしまい、その後「パフォーマンスが悪い状態でシステムが動作しています」というメッセージになります。

他にプログラムをまったく立ち上げていなくても、PC起動直後にzoomを立ち上げようとするとこのメッセージになりますし、2，3のプログラムを立ち上げて、タスクマネージャーでメモリが40％くらいあってもこのようになります。

以前のPCでは5つくらいプログラムを立ち上げても問題なくzoomが使えていたので、何が原因か分からず困っています。

zoom起動時にカメラOFFになるように選択しておくといったんは起動するのですが、カメラをONにすると上記のように固まるという状態です。

タスクマネージャーを見て、何かカメラと相性の悪いプログラムが動いていないかなど調べてみたのですが、分かりませんでした。

zoomをアンインストール→再インストールも何度か試していますが、変わりません。

解決策があれば教えてください。

Hi everyone, I need help with an audio problem. When I want to select the audio options, the window closes and I can't configure anything. The same thing happens if I'm on a call. Could it be a version error? Because in January I was using Zoom normally. Thanks!

I am able to create an account-wide meeting template, but for security options I can only turn the waiting room on or off. 

I need to setup a template that requires authentication to any Zoom account, but has no passcode and no waiting room.

My site default for requiring authentication is our domain, this template is for an event that has outside attendees so I need to be able to adjust that option for the template and ideally turn off the passcode.

Is there anyway to get more granular with the settings on a meeting template? Or is there a way to share a personal meeting template with a bunch of other people?

For the past few weeks, despite regular updates (we enforce the system rule that students can only join with the latest version of Zoom), some students—most likely using macOS and/or iOS—have been experiencing issues with viewing the shared content from the instructor. This issue affects those who join the meeting after the content has already started being presented or after they reconnect following a disconnection (which is essentially the same scenario).

The workaround is to reshare the presentation specifically for these students, but this is frustrating. Has anyone encountered a similar issue recently? (This problem did not occur before.) The issue affects only some students, while a large number can see the shared content correctly.