Resolved! Video Resolutions
Hello! I need help understanding the video resolutions that are possible to obtain with zoom, with different plans and settings. At the moment I have a free plan, and my video resolution, both sent and received is 640x360, 26fps (verified in the Statistics of the meeting). My camera resolution is 1280×720 with 30 fps. My goal is to have a better resolution for my one on one video calls (two people total in the meeting). I've been told by the support that there was no way to obtain a higher resolution than 640x360 on one-on-one calls, independent of the plan. However, I read in here https://support.zoom.us/hc/en-us/articles/207347086: "For the time being, standard video, not HD video, will be activated when 3 or more participants join a group meeting. HD video (720p) will be activated for 2 participants " So it seems that, for free plans with no special settings, we can get 720 for 2 people, but it will be reduced to 640 x 480 if more people join. So I'm a bit confused with this contradicting information. Help! If I can get 720p, why don't I have it? If I can't, is there a plan/setting that would allow me to have it for a one on one video call? Thanks for reading! I'll appreciate any information you can provide, even if it's just your experience.
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