The documentation clearly states:

To download:

1. On the recording's page, click the Download button.
   Note: If accessing the recording as an admin, downloading cloud recordings is not an option.

Say what? I am the only user, that means I'm the admin...WTF Zoom?

I have a question concerning video recording. If I record a video on the cloud and the storage limit is reached during the recording, the meeting will continue to record until it is ended or not. And I would like to know how I can get that video and whether I need to increase my storage space in order to do so.

Good day! I have a problem with the video quality of the conference. The problem occurs when more than 10 users from the same local network connect to the conference, when everyone turns on the webcam, participants slow down or turn off the video, some have distorted sound. Participants in the settings have default settings for the camera.
The gateway's dashboard shows an incoming speed of 30-40 Mbps. The load on the gateway is minimal. On the gateway, they increased the number of packets, which did not help.
What could be the problem?

Hello to all,

we know, that one user can only loged in to one Desktop App at the same time and so logoffs can happens. But this is not the reasen, in this case. And in preferences, we configured, that users not loged of, when inactive. In SSO preferences, we also configured a long intervall, befor a user will be loged off.
Is there a log-file where we can find the reasen for log offs?
Or is there another reasen for logoffs (we not think abaut)?

Thank you for your help.

M. Schmid

Following a recent update all scheduled meetings audi dial in settings have been defaulted back to US.

This has meant going in to all future planned meetings to correct them back to UK & Ireland.

Perhaps these types of things can be checked prior to update rollouts

Thanks!

Buongiorno ragazzi, ho bisogno del vostro aiuto,

da due giorni mi succede un anomalia, ovvero ai  miei clienti che si collegano compare questo messaggio :

"L'organizzatore sta partecipando ad un altra riunione in corso" mentre in realtà io non sto partecipando a nessuna riunione. Non mi arriva nemmeno la mail di Zoom alla quale posso collegarmi per ovviare a questo problema quando entrano in sala d'attesa.  Come mai ?  E'come se il mio link fisso fosse occupato da qualcuno.  

Grazie 

I was hosting a Zoom webinar on April 27, and recording locally (I believe). Zoom quit unexpectedly, and when I was asked if I wanted to covert the recording file I clicked cancel, because with the converter running, I couldn't get back into my webinar.

I started recording again, and found that file in my documents folder.

I can't find the recording of the first part of the webinar in the documents folder, in my zoom.us account or through my Zoom app.

Does anyone have any idea where else to look? Is there a file extension for unconverted videos I can search for?

Did I goof by not converting it immediately?