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I've been trying to find a solution to this problem for a week now. They have told me in support that the problem is due to my internet connection, in fact that is not possible because I connect to 500mb with fiber optics. So that is NOT the problem. Although I tried to access with other accounts, including my boss's, it still won't let me log in, warning that it's "a connection problem" but I repeat again that I'm still connected at 500mb speed.
It's not about my equipment either, my computer is a Mac Mini with 16gb of RAM and 1tb of hard drive. Still I can't access the zoom platform.
So what can I do to access my account? or any account? I need access because I need to continue working with Zoom.
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I used to have the option of having my zoom video recording uploaded to the cloud. I am no longer able to do this. It is causing me lots of headaches to retrieve the recorded video and share the link with others in email.
Please advise.
Thank you.
I have been a ZOOM user for a long time. Yesterday I was participating in a meeting and I was logged out for no apparent reason. Now every time I try to access it is impossible, I have installed the program four times on my MAC MINI computer and there are no results. The zoom support is not responding and I don't know what to do or how to fix it. I tried to use my boss user. But still no results. So how can I make it work?
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For the past 2 years I have been making cloud recordings of classes I teach and then downloading them afterward to my device (MacBook.) In the past week, I have been unable to download these cloud recordings. The download button /icon still appears in the recording list, but when I click "download", nothing happens. Can anyone advise? Or let me know if you know of a change Zoom has recently made to the ability to download from the cloud to your device? I cannot record the meetings directly to my device, because I need to be able to share the cloud recording links with my students after the classes. Thanks!
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I cannot get Screen Share to function using Imac. It takes me to "System preferences", I follow the prompts, but it does not share the file. Any suggestions?
As host, do I need to stay connected to a call for the other parties to continue talking?
You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device. This is not productive. My plugins are also signed out from different devices so if I use outlook on my computer at work and my laptop at home, my outlook plugin is logged out. This is a poor approach and very cumbersome for a paying user. As a paying user I expect to be able to use the tools I need on-demand whenever and however required. Being forced out from one device or another creates so many problems even Microsoft licensing understand multiple devices. There must be a better way. At least I am hoping...
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