Hello,

I have a new computer, specifically the Acer Aspire 5. When I was on a video meeting everything was working fine and suddenly the zoom meeting will freeze then automatically refresh. When the refresh happens all I can see are black screens though I can still hear the audio. All other participants in the video are able to see me as the camera is still functioning, it is just on my end where everything is a black screen. The only way to get it back to normal is to refresh the meeting and after a few minutes the same issue would occur again.

Do you guys have any ideas what the problem may be?

Thanks! 

I manage a Zoom account with multiple users. Occasionally they get kicked out and an email is generated by Zoom with a code to be able to rejoin the Zoom Meeting in progress. Because the email is sent to one specific email account that most users do not have access to, they are unable to get this code. I am attempting to try to set a filter for the Gmail account (that is the username for the Zoom Account) to allow these emails from Zoom to be forwarded to all of the approved Zoom Hosts. Unfortunately I don't know what these emails look like and need some info to include in the filter to allow these to be recognized and forwarded. Need help. Thanks

M

I just got a new MacBook Pro partly because my Zoom audio was bad and it interfered with other meeting participants. Now the sound is fine, but now my video continually freezes and unfreezes every few seconds, and also goes black, alternating with working for a few seconds—very distracting. 

I cannot login to my account with my email and password. I am still able to access my account by clicking "forgot password?" so I can reset my password in the settings. When I sign out and try to log back in with the same password that I just changed it too, it says it's the wrong password. I need to be able to login with my email and password because my account is linked to my school email.

Greetings

I bought a new Chrome tablet.  While using Zoom the reception is awful.  I have tried the new PWA and still bad .  MY signal strength is good but ugh .  Most of the meeting participants aren't visible and when I talk it has so much static.  Is there a fix.  thanks?