I just got a new MacBook Pro partly because my Zoom audio was bad and it
interfered with other meeting participants. Now the sound is fine, but
now my video continually freezes and unfreezes every few seconds, and
also goes black, alternating with wo...
It worked fine for months. Then it stopped - even though the picture
still shows as my profile picture, when I turn off video only my name on
the black background shows. I tried deleting the profile pic and putting
it back in, but that made no differ...
I finally upgraded to High Sierra—my MacBook Pro is early 2015 vintage
and I was afraid to go higher from things I've heard. That did the
trick. It seems it was just falling too far behind to keep with updates.
Thank you for the reply, but it didn't fix my problem. When I checked,
the "hide participant profile pictures" feature was off. I tried turning
it on and then off again, but that didn't help. I then tried turning it
on. But when I signed in to anothe...