We use Zoom meetings to run hybrid Yoga classes (there are students in the Studio and other students join online). Zoom is run off a Lenovo Thinkpad running Windows. The Zoom app is updated to teh latest version.

The laptop is connected to a TV through an HDMI cable so the laptop screen is visible on the TV. The laptop is also connected to external speakers using the 3.5mm adaptor. In Audio settings (Zoom) we select the TV as a speaker so that we can hear if one of the online students has a question. This setup works fine.

The issue occurs when we want to play some music in the background. To do this, we play the music either on VLC player or Youtube (on chrome browser) on the laptop, and in the Zoom meeting we "Share Computer Audio".  Now we can hear the music through the speakers connected to the laptop (as desired), but the folks on the call cannot hear the music at all.

We experimented and if we turn the TV (connected via HDMI) off, the online folks can hear the music. But we need the TV on so we can see them doing their Yoga poses. We did experiment by selecting "External speaker" and Same as "System in Audio Speakers", but that does not help if the TV is on. The sound gets to the online folks only when the HDMI TV is off/ disconnected.

We also tried playing a video on youtube and sharing computer screen (also sharing the chrome app) with the "Share Sound" box checked. Same result- if the TV is on, no sound goes through. If it is off, sound goes through.

Can someone help?

Thanks

Hello all:

We are nearly full on our cloud storage and I would like to be able to view the storage by user.  I can't seem to see anywhere in the reporting where I can do that.

I'm in "Account Management -> Reports -> Usage Reports -> Cloud Recording

I am able to see our total storage.

What we would like to do is to be able to tell each user how much of the storage space they're using up so that we can have them monitor their own usage rather than having to email everybody every time the cloud storage is nearly full.

We don't really need to keep the cloud recordings very long, but we do record to the cloud every time because the transcripts are very important to us.

When I use screen share now, it shows as a tiny box
instead of the usual size. 
Not sure why it changed when I didn't change any settings.

I can't seem to figure it out.
I looked at settings
Anyone come across the same situation and resolved it?
Anyone can give any guidance?

Thanks in advance!

We had a number of registrants unable to join a recent Zoom meeting that required registration. We had uploaded a large list of people who were preapproved (via CSV), but all registration questions were in place before we uploaded that list. A significant number were unable to join and/or were asked to edit their registration.

Hello, I’m trying to achieve the following but can’t find the right settings. I’m recording a video call. The host has not turned on their video, only the other participant has. I want only the video of the participant to be recorded. So far, the recording always shows the person who is currently speaking. However, I want the participant’s video to be shown continuously, and of course, the audio from both sides should be recorded. Thank you very much for your help.

Hi,

I've been trying over the last year to solve an audio issue--on my Mac Studio (2024 M2 Max) I can't get Zoom to pick up any piano or ukulele playing no matter what audio setting I've tried--and I've done every combination of setting on every mode/profile.  The strange part is on my older laptop (2021 MacBook Air), there is no issue.  I've multiple mics, and nothing works. I've looked into changing the mic Mode on the settings on my Mac to see if it's filtering audio out somehow, but that doesn't do anything either. I've contacted Zoom support and they couldn't solve. Does anyone know what a possible solution could be?  It'd be nice to be able to not have to use my old laptop for piano lessons and music making sessions because the desktop won't pick up any instrument audio (it picks up a voice just fine). At most I get very filtered and in/out sound when playing piano or ukulele.  

I'd appreciate any advice or tips!

Matt