Hi,

I have bad internet (via satellite), so zoom (and many other things) can be a bit flaky, with about a second delay (which is highly annoying for audio, but no fault of zoom). I heavily rely on my landline which is fairly reliable and people say they can hear me fine during regular phone calls. My company has dial in capabilities on their meetings and I have been dialing in for audio since I moved to this location with satellite internet. It used to work great, but for a while now, they haven't really been able to hear me. Sometimes I am breaking up, other times, they just can't hear anything and I have to reconnect to audio so that they can hear bits of what I'm saying. I'm not muted (according to zoom) and I'm using the exact same hardware setup that works perfectly for regular phone calls. I can always hear them perfectly fine with no breaking up at all, but they can't reliably hear me. This happens regardless of whether I am signed in for visuals on my computer in addition to audio on my landline or not. It has gotten so bad that in one on one meetings, we regularly stop using zoom for audio entirely and just use phone calls. Does anyone have any suggestions of what to try?

I recently upgraded to the paid version of Zoom. 

(1)  How do I have recordings default to the cloud. I had a meeting today, and the recording is still being saved to my local drive. If I go into settings, and click on the recording option, I see that I can select a directory but cannot select cloud. Am I missing something?

(1) Is there any way to transfer a recording from my local drive to the cloud in order to share the recording?

Thank you

Hi everyone, I need your help.

We're running an event with a pre-recording of an interview which was recorded over Zoom. The interviewer switched the recording to pin the interviewee, and now the entire interview is solely of the interviewee - which will be pretty boring viewing for an event. 

Does anyone know if there's a way to retrieve the interviewer's video feed? 

Thanks in advance for any suggestions - all ideas welcome!

Nikki

Hi,

We are attempting to set up a reliable way to monitor the zoom service via our Wireless Network sensors (Vendor is Aruba). They can perform VOIP MOS tests to external services.

We are getting half of them reporting ~40% packet loss and the other reporting no packet loss. This is the article for reference: https://help.capenetworks.com/en/articles/3961763-testing-zoom-using-the-custom-test-template-for-voip 

I wanted to see if this is an approved method of monitoring zoom services (via the multimedia routers) or is there a recommended way to monitor zoom?

Thanks.

Since I did an update of the new version, all my participants have difficulties to hear me. The sound is always with faults, stops and comes back a lot of times. They also can't hear the music and my voice.

It looks like there is a bug in the latest version Zoom

I am the secretary for a local DC Aikido dojo and every two weeks we have virtual one-hour Aikido sessions.  Our Aikido club has a ZOOM account and I am the designated manager of that account.  I schedule the ZOOM Aikido sessions and let people into those ZOOM sessions.  However, I will be out of town soon and can't manage those ZOOM sessions.  I tried giving someone else in the club my sign-in name and password but ZOOM sent a sign-in code to my account, not his.  Is there a simpler way to get around this like designating someone else as the backup manager for the account so they can open up and manage the ZOOM sessions when I am gone?