Hi,

We are experiencing an issue at one of our sites relating to zoom performance - choppy, stuttery video & audio performance.

I have been monitoring the general network performance during video meetings & I'm see nothing out of the ordinary - ping responses to google.com remain consistent at <20ms.  Router & AP's also not reporting any congestion etc.  Users

on site have tried connecting via WiFi & via cable, with same results.

I believe the site client (who provides the connection) may be limiting video comms, though they are not confirming/denying that.

Is there any other "ways" to monitor or diagnose zoom performance stats etc???

Whenever I host a meeting where there are 3 speakers in gallery view, there are unsightly black bars/ areas that appear. How do I get rid of that and put in my own background for branding purposes? I hope to be able to put in a background like the attached example. Or is that something that can only be done post-production in video editing software please? Thank you! 

This is my second post today on this problem. Someone suggested I might have two meetings open at the same time, but that has not been the case. I would have replied back in the same chain, but this community tool failed. Thanks for the reply. However, each time it has happened, I have only scheduled one meeting. I open the meeting a few minutes before it is to begin and none of the invitees/participants can join the meeting. I wasted a half hour of everyone's time yesterday. This has happened the last two times I have tried to use Zoom. When it happened yesterday, I closed the meeting down and deleted it from Zoom; then, I scheduled a new meeting and sent the link to everyone. They still got the same message - "the host is in another meeting". We tried it 4 times and the fourth was the charm--30 minutes later. Any further suggestions would be appreciated.

My company is having us do zoom visits with patients.  We are required to copy and paste the personal meeting linking into our company email and send to the patient (instead of an invite).  Whenever I send the copied link, the person on the other end is unable to open the link (error:  invalid meeting id).  The id does match the one on the invite (that works)?  I did check the box (use this id for instant meetings).  Any suggestions to get the link to work?  Thank you. 

We have a weekly Zoom meeting for my group and each meeting is recorded and saved for anyone who can't attend. In last week's meeting, the sound was muted during certain parts of the meeting, but only from the recording. Since I attended the meeting, and spoke in at least one part of the muted part of the meeting, I know meeting participants heard me. But when I reviewed the recording, there was no sound. It was almost as if someone hit mute, but instead of just muting their microphone, they muted the sound from the recording. This happened in three sections of the meeting (at least).  One in which another person was talking, but I was sharing a video through screenshare (with "Optimize for Video" and "Record computer sound" both checked), and the other two where no one was sharing, but different people were talking. 

The way the video continues with audio, it sounds like someone unmuted to speak, and the sound just magically comes on again. 

I am one of three admins on the account and am the main host of the meeting, with two co-hosts. Is it possible for an admin or a host/co-host to mute for a recording? 

I use Zoom (busines type)  just recently when creating a zoom meeting in slack, I am no longer able to preview folks that are currently in the zoom meeting.  If someone spins up a meeting and people join, zoom shows 0 people in the meeting.  

It used to be that if someone spun a zoom meeting in slack I would be able to see who is in the meeting.  This is tru for people in my organization,  no one is able to see the attendees anymore..   is there a permission setting that I need to change?

Hi,

I want to install Original Sound but the instructions offered by Zoom support no longer are visible: Profile and Settings are separate on my screen and when I enter Settings there is no Audio icon I can access, nor, subsequently, Advanced to then adjust speaker and microphone. None of the items offered now under Settings, including when I type Audio, are applicable for installing Original Sound. How can I install it?

Strangely, for 3 days in a row when I finished a call that I was recording and the converting process started, my home internet drops. It drops for every device in the house. Only when it finishes converting and I reset my modem, the internet comes back on. I have fiber and there are no known outages with it. The video duration is about an hour. 97K-124K size. Any suggestion of causes and fixes.? Prior to 3 days ago,  I had no problems with internet dropping during the converting process.