Hi,  I have a user that is logged on to a shared department account. She is not able to designate a scheduler and told it is because it is not a paid account.   Current account must be paid account is the error message.

This is a licensed account so I am not sure why this message is coming up.

At work we have a Rally Bar Mini connected to a samsung flip screen (no controller needed) that does not access any meetings at the moment. When booking a meeting the meeting should appear under the zooms meetings list, which it does not do. 

On the Zoom Admin page (Device management --> Device List) we see that the device's application status is online but under "Connected to Zoom" it says disconnected. Furthermore, is it not possible to update the device. All other settings such as digital signage are seen on the screen so there is obviously some connection. 

Any ideas on how to solve this issue?

thanks

Hi - My Galaxy Tab S8 has second screen capability which puts my laptop screen on my tablet (and let's me navigate the laptop from the tablet).  But when I join a meeting from the tablet and share my screen, if I choose the second screen - the other meeting attendees see a black screen (I am able to share the tablet - so screen share is properly turned on).  I want to join the meeting from the tablet, but I need to be able to share content that is only on the laptop (software demos, etc.).

Hello,

I am having an issue with signing in to the Zoom Client, I get a network error and to check if the firewall is being blocked or proxy.

I do not have a proxy and the firewall was not blocking it but still added Zoom to allow all incoming connections.

Signing to the web app works just fine, just the app its selft is not allowing me to join meetings and always throwing that error. 

Device being used is macOS.

Massive new problem, still unresolved.

FACTS: (a) use apple laptop with office365/Outlook; (b) have 3 different email accounts: personal gmail, biz gmail, and biz microsoft exchange (the latter the sign-in for my office365 account); currently use my biz exchange email as my Zoom sign-in email.

THE PAST: have been able to use my biz exchange email as my Zoom log-in account and successfully send email invites via my biz gmail account three Outlook

OBJECTIVES: (a) to use my biz gmail account to SEND out Zoom meeting participants via Outlook; (b) have my meeting integrate into my own Outlook; (c) have my invite email reach my participants with a standard invitation response; and (d) while I may use my biz gmail account in Outlook, I do not want use or want to use google mail online, only Outlook.

CURRENT SITUATION:  Using the desktop app, I can successfully achieve all Objectives but only if I send out invites on my biz exchange email account, which I don't want to do. If I manually change the default email to my biz gmail account (as I have done successfully for 2 years), then the outgoing email fails with an Outlook error message

Using the Outlook Add-On, despite its frequent disappearance, I can actually successfully achieve all Objectives, specifically send out invite email via biz gmail account and have everything work properly through Outlook.

If anybody can help, that would be greatly appreciated. Zoom tech support claims it is a Zoom issue, not my settings issue, appears to be some disfunction between Office365 and Google integration.

Thanks much.

Does Zoom have any plans to add automation apis that can be used by the Shortcuts automation system on iOS and Mac OS? I'd like to be able to use that to do things like start a meeting, switch backgrounds based on location,  switch audio/video based on location. An example of this is that I always use a background when calling from home but i don't want to use one when calling from the office. It is a clunky, multi-step process to switch backgrounds. If I could automate this using ShortCuts, I wouldn't need to worry about this.

I'm having trouble on zoom on my mac. It was working perfectly fine, never had no problems. Till out of no where my zoom shows a triangle bar saying I need to give access to zoom about from video and audio, But when I go to my settings, It already has access and I tried turning my computer on and off. Resetting it, and deleting and re-downloading zoom. Double checking my privacy and setting which still shows that zoom has access. But still nothing is working. Its being a huge issue especially for my online classes.