Hello

I have been using Zoom for a few months. My students used to get on using the same session number and passcode. However, as of last week they can no longer use the session number and the passcode. They get a message that the host is holding a meeting and they cannot  get on. This is not true. Is it possible that my zoom account has been hacked and that's why students can no longer get onto my session? Now, I have to send a session number and a passcode before each session which is time consuming. What do I do to get my session number and passcode back? I have written to Zoom's support centre but nobody has replied. 

Thank you for your time and help.

Brigite Assis

Hi Team,

I need to rectify the Zoom issue that I am having  with the Background & Filter Setting. The image is on my body, which should not be the case. In the beginning was all okay and now it giving a lot of issues. 

I have uninstall the Zoom and Install again.

Could someone kindly assist me with this issue.

Thanks and regards

Vivien George

i have recorded my session but at the end of session the video cannot be converted i have only double click file but when i am double click on it show an a error also i am try to convert desktop client app in meeting tab the file also cannot be converted please resolve my problem it's so crusial data for me

As administrator that is running 2 simultaneous Zoom Meetings on one computer and when logged into both meetings, the audio from both meetings is running at the same time and I can't turn the volume down or off without doing it for both.  

This means, when I come off of mute to speak on 1 meeting, they hear the audio from the other meeting in the background.  

How can I resolve this?  

We have been experiencing and odd glitch with one of the members of our team. She is using the built in facetime camera on her Intel MacBook Pro. Periodically during meetings her video feed will flicker, go black and white, and sometimes actually show small frames of other participants' video in her square.

We've tried all the standard system troubleshooting for her camera and the problem persists. Anyone else seen anything like this? Any feedback would be appreciated. Thanks!

The effect when her video feed is glitching is reminiscent of a low quality analog video feed, like a closed circuit tv kind of. The strangest part is seeing the other participants' feeds show up in her frame.

hello! We are trying to figure out the best way to achieve the following:

We have a slideshow we want to share during a presentation. Ideally, it's the virtual background. We have 3 presenters who will be speaking throughout the presentation. We'd ideally like them to be on top of the slide show (ala the keynote slideshow as a virtual background) ... would settle for being able to have the virtual slideshow present and these three presenters "pinned" in someway beside the virtual slideshow. The virtual slideshow should be 1/2 the screen approx. and the three presenters can occupy the other half of the screen (stacked) etc. 

If this isn't possible, is there a way to control the VIEWERS screen layout who are attending ... that would allow me to at least share the presentation and ensure these three speakers are visable on the sidebar and the sizing is correct etc. without having to try to walk the participants through clicking on various settings etc.

THANK YOU!! Third part apps welcome -- whatever needed to achieve this!