Hi everyone! 

We record Zoom meetings once every two weeks as our team unites to discuss a particular topic. We recently ran out of space, so I downloaded the recordings and moved them to our server. Unfortunately, this means that the links to the recording now seem empty. Is that normal? 

So for the links to work to a recording, the recording has to stay on the Zoom platform? They are still saved as I only just deleted them so they will be in the trash for 30 days. Would it be best to simply increase our storage, or is there another way that the links will work? 

Thanks! 

We are having the next problem:

If a user has a meeting with a duration of one or more hours, and the session is rescheduled (they usually use the outlook complement for scheduling and rescheduling meetings), appears a message indicating that they have a limit of 45 minutes, as if they had a Basic Licence.

This situation started today, and it has happened to two users.

In both cases they have a Business Licence.

¿What could be the problem?

I am trying to set up a meeting for our sales team.  I want to use a "team" zoom account instead of mine, since it is a paid account and won't cut us off.  But when I create the event in Google calendar, it automatically chooses my personal account.  How can I change it to send from the Team account??

Yesterday I conducted several Zoom meetings with groups just fine. Today, I tried to record a screenshare only video, and Zoom will not allow me to unmute my Blue Yeti mic. It shows the mic in the list, the mic is selected, but when I test it I receive a message saying my mic is not working, and I should check it.

I am using the Zoom desktop client on Windows 10 Business with Firefox (latest version).

Absolutely nothing about my setup has changed since yesterday. No Windows updates installed or anything like that. Here is what I have done to troubleshoot so far:

1. Rebooted my PC
2. Unplugged and replugged my mic
3. Made sure the mic/headset were selected as the input/output devices in Windows
4. Made sure under Windows Privacy settings that the Zoom app has access to the mic
5. Tested the situation with the MS Edge browser (same problem)
6. Tested recording with other mics, which worked fine (specifically the Logitech webcam mic and the PC's built-in mic)

What else should I be trying? This is a real issue for me, as I do a lot of group coaching and record podcasts, etc., using Zoom and my Blue Yeti, so I really need to get this mic working.

Thank you in advance for any suggestions.

Hi there,

I have a Zoom Pro account. I am due to deliver training to a group via Zoom next week. Today I was practicing delivery on my own on Zoom but got the message "your meeting ended as it was idle after 40 minutes". Why is this and is there any danger that it will happen next week during my training session? Thank you, Lorraine Shine

I have a brand new Mac OS 12.2.1 - I've downloaded and installed zoom. When I try to open the app I get an error message that says "an error occurred while installing the selected updates". There are not any selected updates and the only option is to click on "install" which does nothing.

I've deleted and re-downloaded  and installed multiple times.  Please help me, I NEED to have zoom on this computer.

I was having some very strange problems this week with my video where it would "glitch" for a number of seconds - some times as long as a minute. See attached sample. I spent many hours changing out my hardware, checking updates on video drivers, uninstalling apps, rebooting many times, and so on. That's the annoyance with intermittent problems.

In the end I found the problem: In the Zoom client, advanced video settings, I had "Optimize video quality with de-noise" turned on. I turned it off, and the problem went away.

Windows 10, Logitech C920 webcam, Zoom client 5.13.4 (11835)

As host on a Pro Plan I sent invitation containing the phone number 778-907-2071 to a member in Vancouver Canada where that exchange is common.  He also received the passcode for the meeting, but he reported his multiple attempts to join the meeting were rejected as invalid.  I verified that he had both the correct ten-digit tel numnber and the correct six-digit passcode.  This failure occurred on Dec 6, 2022.   Can you explain how to avoid this in the future?