Hallo zusammen,

wir haben für unser Projekt Wohnungslosentreffen einen Zoom Pro-Account gebucht,

der im Juni 2022 mit Folgerechnung belastet wurde - leider vom "falschen" Konto.

Wir haben es mittlerweile geschafft, die Zahlungsmodalitäten auf ein anderes Konto

zu ändern (das erfolgte Anfang September, inklusive Rückerstattung auf das alte Konto).

Jetzt haben wir aber bemerkt, dass wir über die Änderung der Zahlungsquelle offenbar

unseren Pro-Account "verloren" haben, der laut korrigierter Zoom-Rechnung eigentlich

bis Ende Juni 2023 bezahlt worden ist.

Momentan sind wir also wieder auf 40 Minuten Session-Zeit beschränkt.

Das ist natürlich "etwas unbefriedigend". 😉

Daher also meine Frage:

Wie kann man überhaupt einen bezahlten Pro-Account "verlieren"?

(... ein Ticket wurde gestern eingereicht, bisher hat Zoom darauf aber

 nicht aktiv reagiert, außer einer Eingangsbestätigung)

Grüße aus Freistatt/Diepholz

Jens Roggemann

Mitstreiter im Orgateam

des Projekts Wohnungslosentreffen, Freistatt

Hello,

in my last Zoom Meeting I used the Share Screen function. This resulted in a screen flickering to black every 2 seconds. Then it reduced my screen resolution (at least visibly).
I ended the screen sharing, updated my GPU drivers, restarted several times. Even outside of Zoom the resolution remained visibly below HD , in my display settings the resolution claims to be HD, yet it is greyed out and locked at this setting. Additionally my second screen isn't responding at all (the system doesn't recognize it anymore).

Further information: The second screen was not plugged in when the black-flickering occured.

I need help with this issue.

Cheers
Jack

Hi,

I've set up a recurring meeting that people in our company can join for questions. In order for me to know when someone has entered the waiting room, I've enabled email notifications. However, I only SOMETIMES receive the notifications (after about 1 minute):

- from some users I always receive notifications when joining a meeting directly; not always if they are waiting in the waiting room.

- from some users I don't receive any notifications.

I've tried several browsers, with the app, in the webclient, privat sessions, etc. but I can't find out why it works for some users and doesn't for others.

Has anyone had this issue as well? Is there a fix?

Many thanks and best,

Nina

I have a free account but have used the Zoom client to access meetings others have set up.  Now when I try to do that it says my app needs upgrading and contact my IT team.  I don't have an IT Team as I am an individual, I tried contacting Zoom support but they don't recognise my ID.  Any ideas>>

Hallo everybody,

an urgent problem:

we created a link in January for a meeting tonight, but now it does not appear in our list of upcoming meetings. We urgently need access to transfer the host to a colleague.

Has anybody got  a solution?

Many thanks

Bettina

Hi..... When running hybrid meetings with a live speaker, sometimes the internet drops, is there a way to have participants muted on entry but the host not, as at present we are muted if we leave and return and sometimes don't notice straight away as we are trying to not disrupt the talk in the hall. Thanks

Good day. I need to download a recorded session stored at ZOOM

I get this message: INVALID LINK. YOU MUST SIGN IN WITH THE SAME ZOOM ACCOUNT ON THE WEB TO OPEN THIS LINK (ERROR CODE 124).

I used my ZOOM account to get to the stored files section.

What do I do?