Hi Team,

I have version 5.13.7 on my windows 10 Dell laptop.

Everytime I have my video on, my zoom freezes and then I lose network connection. I work from home. After about 20 seconds it reconnects however I still cannot have my video on. If I have my video on, it crashes within 2 minutes.

Similarly, if I share my screen whether having my video on or off, my zoom will crash within 1 minute.

My I.T team have uninstalled and re-installed zoom and I still encounter issues. I was told version 5.10 is much stable however it only lasts a bit longer but I still encounter the same issues.

I am currently hardwired to the Modem. I have tried Wi-Fi and hotspottting from my phone

Please help!  

On a Mac, for several months, have been unable to successfully join a meeting.  If I launch the app, enter a meeting ID, I get a "An unknown error occurred, Error Code: 100056000."  In Chrome, if I browse to zoom.us, and then select join, I get a "This site can't be reached, the connection was reset, ERR_CONNECTION_RESET.  There is a '!"  in front of zoom.us/join, and when I click on it, I see a "Your connection to this site is not secure"  If I click on cookies, and  remove them for zoom.us, and click on reload, I get to the next page. I can enter a mtg id, , it opens the zoom app, and back to the original message.  I have disabled the virus checker.  I have installed the latest OS update (OS Ventura).  Uninstalled and reinstalled Zoom.  If I try to login on that computer, I can move through the pages if I remove the cookies each time, but cannot login without getting an "Oops! We were unable to complete your request.  Please try again. (300).  There is no VPN running.  No limitations in the firewall.  Any suggestions?  It did work for years on this computer with no problem.  Every other device in the house it works on.

Dear all,

We are unable to do upgrade the zoom client version from 5.11 to 5.14 via Intune automatically without user sign in. 

For upgrading the version, the user has to sign in first before they could updating the version. 

Is there anyway that we could configure policy to ensure the Zoom Client can upgrade without sign in? 

Thanks, 

Ph

If enabled by the account holder, are users able to access CC in their language through their Zoom phone app? Or must they login to their Zoom account to use this feature?

For those who are using this feature, I see some are saying it's inconsistent. Please provide whatever feedback you can about your experience.

Thanks!

I have an open tickets for days now, i have the pro version and i dont have the option to pick HD on my video setting....there are 2 black side bars on my videos that look very unprofessional, i need to figure out how to remove those from the videos...someone help please.

In the image below you see 2 black sides sometimes it appears horizontal sometimes vertical - i dont know whats going on.  Please help.  So the videos arent coming out 16:9 

Thank you!

Victoria

Hello, I've been using Zoom for a while, and apart from the screen freezing from time to time, I've had no problems. This week, however, in two different meetings, each with one other person, our video pictures started flickering wildly and jumping all over the place, so badly that we had to shut down the video and switch to audio only. I've never had this problem before, and I wonder if anyone else has, and if so, how it can be fixed? I did try asking Zoom support but they said they were unable to respond at the moment. Many thanks.