I recorded three interviews on the 8th, 22nd and 23rd of June. I use a free account. I can see these in the local recordings section. They were recorded on the laptop i wish to access them on. When i tap the button on the right to open, they do not open. There is no error message or no reason why I cannot access these. The chat bot has been zero help. 

I need to get access asap and would greatly appreciate anyone's assistance. 

Thanks,

Jack 

Just to update on this - the very last thing I tried fixied the issue. It was the USB port that the camera was plugged into. I don't know why this occurred, maybe something got knocked - I haven't a clue 🙄 but suffice to say using a different port for the camera fixed the issue.

Hi,

Dreadful flickering has started in the past two days. I have tried the solutions as recommended in the thread Solved: Re: Camera flickering - Zoom Community  however, it doesn't work for me.

1. I've checked my camera on other platforms and it is fine;
2. I use Win version 10.0.22621 (Win11)
3. I've checked for driver updates too and all good there.
4. I joined a meeting via the cloud platform thinking it might just be the desktop app. Still flickering.
5. I uninstalled the app and reinstalled, meaning I'm on the latest version. Still flickering.
6. I use a LOGI HD1080p

Could Zoom please do something about this. It is awful having to deliver training when my students can't even see me.

Update:

Since installing the latest version, zoom now freezes and is unresponsive. 

I have been screen sharing an audio file from my MacBook Air and the music is heard clearly...when I speak, however, my voice is very quiet and cannot be heard clearly over the music.  Would using AirPods or a lapel mic help with this?  Is it a zoom issue or a Mac speaker issue?  For those of you who have had success sharing music AND speaking simultaneously, what is your secret?  Thank you!

When generating a details report for "active hosts", the spreadsheet generated had always included individual participant names (along with join and leave times for participants). Now it doesn't. I know the information has been recorded because I can click on participants (before generating the report) and see the information. I can even export a list of participants individually for each meeting but that is not feasible. I want to be able to export a spreadsheet that includes all individual participants one month at a time like I used to. Any help would be appreciated.

Our church has been using Zoom for several years.  Since moving the host computer to Windows 11 from Windows 10, the host program begins to video-freeze after 20 minutes and then crashes Windows completely -- not a blue screen, a black one.  When we switch back to a Windows 10 host on the same internet provider, the system is quite stable.  We are "religious" about doing updates for Windows and Zoom.  For the moment we are considering Zoom to be incompatible with Windows 11.  

I have a Zoom account that I use exclusively to livestream and record classes in my fitness studio and use a professional audio and camera set-up.  If I do not have the "Original Sound for Musicians" set to On the music is filtered out by the Zoom software.   I need this set to be on 100% of the time, but I can not find a setting that will allow me to do this.   Can you tell me how to adjust my preference or settings so that this is always on?   

I'm sure that anyone livestreaming fitness classes, teaching music lessons, or recording music wouldn't want to enable this feature every single time they use zoom.

Hi there,

I'm having trouble with my zoom videos and hoping to find help.  I have a family Google profile and a business Google profile.  When I go to my family Google profile and log in to my Zoom account most of my recordings aren't there, but the ones that are there I can watch. When I go to my business Google profile and log in to my zoom account ALL my video's are there, but I can't watch any of them.  A box pops up that says, "You must sign in with the same account on the web to open this link.  Error code:124" .  I can't figure out why when I record a video (logged in to the same Zoom account under different Google profiles) I can't just see them under my zoom account.  Today I recorded a video in my BUSINESS google account, logged into my BUSINESS zoom account and it is only showing up in my recordings when I'm logged in to my FAMILY Google account????   Please Help!!!!!!!! I'm so frustrated and don't know where to go to find answers.