Not receiving emails and can't contact support about the issue | Community
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A
Newcomer
AlanaH
Newcomer
February 3, 2023
Question

Not receiving emails and can't contact support about the issue

  • February 3, 2023
  • 4 replies
  • 0 views

I have tried to start 2 tickets and they get automatically closed and calling support tells me it can't find the account information i've provided. 

I'm not really sure on what to do now. 

 

I am trying to setup a zoom account on a specific email and I am not receiving the activation email. 

I have setup the account using an alias email and tried to change the email address for the account but I am also not receiving the verify email. 

 

    4 replies

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 3, 2023

    Hello Alana,

     

    Sorry to hear of your experience.  This is for the admin (If you are the admin or another person 😞

     

    https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom

     

    Please try these steps and let me know if that helped fix the issues.

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

      A
      Newcomer
      AlanaHAuthor
      Newcomer
      February 22, 2023

      Can I please be reached to provide the email in question?

      A
      Newcomer
      AlanaHAuthor
      Newcomer
      February 6, 2023

      We have no issues with all other email accounts we have. so I fear there is something blocked on zooms end. 

      Can I please be reached to provide the email in question?

      R
      Community Manager
      rn-zm
      Community Manager
      March 21, 2023

      Hey @AlanaH  please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

       

      After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.

      A
      Newcomer
      AlanaHAuthor
      Newcomer
      April 11, 2023

      I have tried to send 3 different request now to have the bounce list checked for *********** and the tickets instantly get closed. 

       

      It is impossible to submit a request to zoom support. 

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