Hello - we have instructed employees to go into their settings and enable the Live Transcription option on their Zoom account so that when they are the host of a meeting, the live transcript option is available to people who need them. 

However, a few times a week, we encounter a user who has not done this and the live captions are not an option.

Rather than require over 100 people to do these steps plus all new hires- is there a way to enable the live transcripts to be available at the company level by default? 

Microsoft Teams and Google Meet both have them automatically enabled for the user to turn on as needed for accessibility.

Thank you!

Hi, so I don’t know what location to put this under but I hope someone can answer my question. I have a random user on my Mac that’s called “carroll” and after doing a little research I’ve read that apparently it was made by Zoom. I used Zoom on my computer for college and I just recently saw the user on my computer so I’m not entirely sure if it was created by Zoom but it’s the only thing that makes sense. I don’t have zoom on my computer anymore though. Has anyone else had this problem? I deleted the user but it’s still in my trash can. I’m not sure if I should permanently delete it yet.

Just wondering if anyone has ever had this problem or has a solution.  We use Zoom during our Council meetings.  It works fine, quick, no lags.  As soon as we live stream through youtube and try to share the screen, the lag time is crazy, it can take 5 minutes to shut down one presentation and start up another, and yet when we are not live streaming it's fine.

Thanks,

George

when i go to sign in oon the zoom software on my laptop i get a 1132 block msg.  Um.......how is that removed?!****UPDATED******Over a year later, I have not solved the problem, have not heard from zoom, or seen anything other than to contact the appeals department, with links that are not good.  Is anyone out there that can help me remove the MAC address blocks/bans for my devices?  I am a zoom user in good standing now!

My router is logging ACK scans from 170.114.52.3, which is allocated to Zoom. These scans are not part of a normal pre-meeting setup, as they occur at all hours, e.g., 00:52:29 & 04:27:32, when I'm dozing away, and also throughout the day. They always come in on port 443.

Could these scans be legit? 

Hello! We have a VA scheduling meetings. All of a sudden several meetings that she is scheduling are showing on the google calendar as "free" instead of "busy". I am sure it is a simple fix, but finding it hard to trouble shoot as I am not with her when she schedules them. The problem we are having is since these meetings show "free" my boss is getting double booked. Any advice would be great! Thank you!