I have been teaching piano/keyboard lesson using Zoom, as well as given many lectures for Yamaha using my digital piano. Last Wednesday and Thursday I was unable to hear my students instruments, and they were unable to hear mine. I would hear about 4 notes, then everything was gone. I could hear them speaking perfectly, but no instruments. I use a Windows 10 computer, and all students were on iOS devices. I pay extra for this service, and don't use the free service. What has changed, and what do I need to do to be able to teach successfully again? This is a real problem. Thank you! Lori

Even starting this topic is frustrating! I was trying to do a webinar today but because of the echo and reverberation, had to cancel a presentation minutes in. I have a MacBook and in order to play audio not only from myself but from the Keynote presentation I have used Loopback flawlessly until recently.

Got error code 10004 so I uninstalled and reinstalled Zoom. Still SIGNIFICANT echo and reverberation. I need to be able to use audio from my mic, Keynote and Quicktime player for audio and video - WITHOUT echo and reverberation. 

Can anyone help solve the problem, or does anyone know of a company/person that could troubleshoot these issues for me?

Thanks,

Just bought a new laptop and had my first Zoom meeting with it yesterday. Backgrounds were easy to set up but then I wanted to re-activate the Filters and Studio Effects I've been using for several years. They're gone!! And, when the software attempts to install updates, there is a fail error -- I think the number is 10004. I've already checked to be sure that Zoom is allowed access to the Downloads folder and it is.

I just installed Ventura. Is Zoom not up to speed?

Zoom is very good at taking my money, but poor when I need help.  I hold an account with Zoom and I am continually told that I must upgrade to 5.3 or something similar to continue using after the 4th August.  I have tried to contact the Support Centre, but have be told by the chatbot that I must wait for the Agent.  Life is too short to wait for the only agent employed by Zoom to help me.  The articles provided on related topics tell me absolutely everything except what I really need to know!  Is Zoom serious about customer support or would I be better cancelling my subscription and going elsewhere where I can talk to a human being?

I am sorry write such a rude email, but I feel it is the only way to make Zoom take notice of me.

Thank you.