Hello:

On a 2021 14" M1 Macbook Pro running a fully patched instance of macOS 12.1, I have an issue where the background is blurry and if there is more than one person on camera, Zoom will randomly try to  focus on  that person in the background.

I have verified and/or tried the following already:

1.  Virtual background is turned off (and therefore, the blurred effect is disabled).  

2.  Playing around with various video settings including "HD, "Touch up my appearance", and "Adjust for low light".  Also tried the disabling the de-noise and hardware acceleration under advanced video settings. 

3.  Lighting  in room is confirmed as good.

4,  Zoom is updated to 5.9.1 (and apparently automatically updated to ensure compatibility with the M1 chip version).

5.  Basic Mac troubleshooting included macOS updates, restarting, Disk Utility.   (And one can no longer reset the NVRAM/SMC on M1 Macs anymore). 

Issue also occurs if external camera is used instead of built-in FaceTime HD camera. 

**By comparison, video in FaceTime and Photo Booth apps indicates the blurriness issue does NOT occur. Video is in crisp HD**

I also tried creating another user account on the Mac;  lo and behold, the issue does NOT occur.  

I've uninstalled Zoom, re-installed, and rebooted but issue persists.

This is clearly a local user account-specific issue. 

Am seeking advanced troubleshooting  tips without having to delete the Mac user account. 

The Zoom Uninstaller does a pretty good job of removing all related files in the these folders:

• ~/Library/Caches
• ~/Library/Logs
• ~/Library/Cookies
• ~/Library/Saved Application State

I've also configured Finder to show all hidden files but didn't spot any other Zoom-related files. 

Any additional suggestions are appreciated.

Can anyone assist me? On Sunday when we have live music and add to our church meeting the sound goes in and out. I currently have the Focusrite interface connected to my computer and then I have a connection to the musician board. But the sound goes in and out when the music is played. Now during the week at bible study (no music), I never have a problem. Does anyone have any suggestion?

Since a recent zoom update about 2-3 weeks ago, I've got small black rectangles that appear on the videos of other people on my zoom calls and webinars.    My video looks fine.   Please see the attached file to see what I'm talking about.   I've updated zoom to last version.  Still same result.     Any ideas how to fix this?  

Whenever I click on a link to join the meeting, normally I'm supposed to get a popup asking if I want to open zoom, and then I click yes & then zoom opens. Now it no longer works. The popup just doesn't appear anymore, Zoom also doesnt open. Because of this Im also unable to log in to Zoom using Google or Facebook since Zoom no longer opens. What should I do? I tried on both newer & older versions, I tried the latest but it still didnt work.

I had a cloud-recorded meeting last night and waited to this morning to download it. What I didn't notice was that my membership expired this very morning.

I wonder if I can still download last night's recording, as well as do I need to renew membership to be able to download it?

I'm not gonna use the app until next month, so it'd be a bummer to pay (and not use it) and yet not be able to download my recording.

I appreciate any help on the topic.

Hi there, 

I currently have my settings to e-mail me when someone joins my meeting before me. However, I've noticed that I only get a notification for the FIRST person to join the meeting. Is there a way to get an e-mail notification sent EACH time someone joins my meeting before me? This is helpful when, for example, I've created a meeting that I don't need to be a part of but want to ensure my boss or other key players have joined the meeting without entering the meeting myself. 

Thank you!